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Want to know the secrets to convert one-time customers into life-long customers? Customer service is the core of retaining the customers you close and extracting more benefit from them.

This two-day course focuses on assisting you to become skilled at providing top-notch customer service and teaching great techniques that every business or customer service team needs. This comprehensive course begins by introducing how to effectively communicate and collaborate with clients, as well as employ streamlined communication processes.

You will also get introduced to the fundamental aspects of customer service, and learn how to apply these to your business in order to satisfy your customers’ needs and ultimately expand your business.

In addition, you will gain sufficient knowledge and skills to handle customers professionally and solve the issues that customers are having.

Enrol in a Customer Service online course absolutely FREE!

So, what are you thinking about!! Get started on your new exciting career today!

Benefits of Studying Customer Service Excellence – 2 Days Classroom Training Course Private Hide Course:

  • Enjoy free, fast access to Customer Service Excellence – 2 Days Classroom Training Course Private Hide course
  • No hidden charges or exam fees
  • High-quality course materials (audio, video, PDF format, etc.) through a specially developed platform
  • A highest quality training program with unique teaching and learner support systems
  • Step-by-step instructions for making the learning process effortless, faster, and more fun
  • Get hands-on experience in training, including useful tips and advice from industry expert tutors
  • Earn a CPD certification after course completion
  • Achieve higher levels of proficiency and discover your true potential
  • A course full of relevant knowledge that you won’t find anywhere else


Please note: After receiving the online access, you are obliged to pay a charge of £259 to secure your classroom spot.

How will I benefit?

Upon successful completion of the course, you will be capable to:

  • Discover the key areas to provide service to potential customers.
  • Develop reliable customer relationships and understand your customers’ needs and meet their expectations.
  • Master technical skills and handle disputes, challenging situations and resolve customer conflicts.
  • Provide excellent customer service that will encourage customers to remain loyal.
  • Identify and resolve difficult issues through effective communication.
  • Practice listening and questioning procedures positively.
  • Apply the tried and tested problem-solving technique to generate winning scenarios.
  • Develop and manifest your interpersonal skills in order to handle a variety of client/customer or complex situations.

Key topics

  • Offering excellent customer service
  • Proactivity: taking responsibility, when the customer service starts and stops.
  • Communication: actively listening and questioning
  • Communication: creating rapport
  • Building trust and loyalty
  • Handling conflict and challenging customers
  • Negotiation: negotiating your way through challenging situations
  • Problem-solving skills

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Who is this course for?

This two-day training programme is perfect for engineers and non-engineers at all levels.


Course Curriculum

Secure Your Place
Secure Your Place – Customer Service Excellence – 2 Days Classroom Training Course 00:00:00
Understanding Customer Service
Understanding Customer Service 00:17:00
Identifying Customer Expectations 00:06:00
Providing Excellent Customer Service 00:07:00
Focusing on the Customer
Focusing on the Customer 00:08:00
Customer Service and the Telephone
Customer Service and the Telephone 00:08:00
Handling Complaints
Handling Complaints 00:12:00
Enduring Stress
Enduring Stress 00:13:00
Business Communication
Identifying Basic Communication Techniques 00:09:00
Formal and Informal Communication 00:02:00
Verbal and Non-verbal Communication
Describing Verbal and Non-verbal Communication 00:04:00
Understanding Body Language 00:05:00
Making Effective Presentations 00:10:00
Fundamentals of Productive Meetings 00:08:00
Written Communication
Written Communication 00:13:00
Electronic Communication
Electronic Communication 00:19:00
Communicating with Graphics
Creating Graphics for Business Communication 00:04:00
Communicating Static Information 00:03:00
Communicating Dynamic Information 00:03:00
Effectively Working for Your Boss
Representing Your Boss 00:06:00
Communicating Your Boss’s Decisions 00:03:00
Supporting Your Boss and Colleagues 00:04:00
Building a Partnership with Your Boss 00:13:00
Identifying Goals
Identifying Goals  00:10:00
Effective Energy Distribution
Energy Distribution 00:09:00
Time Logs 00:11:00
Working with Your Personal Style
Personal World View 00:10:00
Strengths 00:09:00
Building Your Toolbox
A Building Your Toolbox 00:10:00
Establishing Your Action Plan
Establishing Your Action Plan 00:11:00
Mock Exam
Mock Exam – Customer Service Excellence – 2 Days Classroom Training Course 00:20:00
Final Exam
Final Exam – Customer Service Excellence – 2 Days Classroom Training Course 00:20:00

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