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Continual Service Improvement (CSI), an inseparable part of ITIL Service Management framework, is a structured approach to assessing and measuring a service. The main purpose of CSI is to continually align and realign IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.

The ITIL® Continual Service Improvement Advanced Training Diploma provides guidelines for introducing a cycle of service management improvements. The course includes the basic concepts of CSI, the seven-step- improvement process, 7-Step Improvement activities, lifecycle integration, 7-Step Improvement context, and 7-Step Improvement Process summary. Throughout the course, you will also know about reporting and measurement, CSI methods and techniques, technology for CSI, and reporting, methods and technology summary. Finally, you will learn the ways of implementing CSI, the basics of CSI technology and CSI organization.

Course Highlights

  • The price is for the whole course including final exam – no hidden fees
  • Accredited Certificate upon successful completion
  • Efficient exam system with instant results
  • Track progress within own personal learning portal
  • 24/7 customer support via live chat

This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then ITIL® Continual Service Improvement Advanced Training Diploma is for you.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited qualification.

We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.

So, why not improve your chances of gaining professional skills and better earning potential.

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path

Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.

On successful completion of this course, you have the potential to achieve an estimated salary of £45,000.

The sky really is the limit.

$457.80 inc Vat TAKE THIS COURSE

Course Curriculum

Course Introduction
Course Organization 00:07:00
Course Conventions & Agenda 00:06:00
Continual Service Improvement
Introduction to CSI 00:10:00
Principles of CSI 00:30:00
CSI Summary 00:06:00
7-Step Improvement Process
Step Improvement Introduction 00:08:00
7-Step Improvement Activities 00:13:00
Lifecycle Integration 00:14:00
7-Step Improvement Context 00:08:00
7-Step Improvement Process Summary 00:03:00
Reporting, Methods & Technology
Reporting & Measurement 00:24:00
CSI Methods & Techniques 00:22:00
Technology for CSI 00:12:00
Reporting, Methods & Technology Summary 00:03:00
CSI Organization & Implementation
Organizing for CSI 00:16:00
Implementing CSI 00:24:00
CSI Technology & Implementation Summary 00:05:00
Workbooks
Workbooks-ITIL® Continual Service Improvement Advanced Training Diploma 00:00:00
Mock Exam
Mock Exam – ITIL® Continual Service Improvement Advanced Training Diploma 00:20:00
Final Exam
Final Exam – ITIL® Continual Service Improvement Advanced Training Diploma 00:20:00

Course Reviews

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