Continual Service Improvement (CSI), an inseparable part of ITIL Service Management framework, is a structured approach to assessing and measuring a service. The main purpose of CSI is to continually align and realign IT services to the changing business needs by identifying and implementing improvements to IT services that support business processes.
The ITIL® Continual Service Improvement Advanced Training Diploma provides guidelines for introducing a cycle of service management improvements. The course includes the basic concepts of CSI, the seven-step- improvement process, 7-Step Improvement activities, lifecycle integration, 7-Step Improvement context, and 7-Step Improvement Process summary. Throughout the course, you will also know about reporting and measurement, CSI methods and techniques, technology for CSI, and reporting, methods and technology summary. Finally, you will learn the ways of implementing CSI, the basics of CSI technology and CSI organization.
- The price is for the whole course including final exam – no hidden fees
- Accredited Certificate upon successful completion
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then ITIL® Continual Service Improvement Advanced Training Diploma is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited qualification.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.
So, why not improve your chances of gaining professional skills and better earning potential.
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
On successful completion of this course, you have the potential to achieve an estimated salary of £45,000.
The sky really is the limit.
|Course Conventions & Agenda||00:06:00|
|Continual Service Improvement|
|Introduction to CSI||00:10:00|
|Principles of CSI||00:30:00|
|7-Step Improvement Process|
|Step Improvement Introduction||00:08:00|
|7-Step Improvement Activities||00:13:00|
|7-Step Improvement Context||00:08:00|
|7-Step Improvement Process Summary||00:03:00|
|Reporting, Methods & Technology|
|Reporting & Measurement||00:24:00|
|CSI Methods & Techniques||00:22:00|
|Technology for CSI||00:12:00|
|Reporting, Methods & Technology Summary||00:03:00|
|CSI Organization & Implementation|
|Organizing for CSI||00:16:00|
|CSI Technology & Implementation Summary||00:05:00|
|Workbooks-ITIL® Continual Service Improvement Advanced Training Diploma||00:00:00|
|Mock Exam – ITIL® Continual Service Improvement Advanced Training Diploma||00:20:00|
|Final Exam – ITIL® Continual Service Improvement Advanced Training Diploma||00:20:00|
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