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ITIL Operational Support and Analysis (OSA) focuses on the practical operation of OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.

The ITIL® Operational Support & Analysis Accredited Training Course will teach you how to manage the everyday operation of IT services and obtain a better understanding of how to implement the ITIL processes that will enable them to deliver and support services to customers. Throughout the course, you will learn about the common OSA activities and service operation process. The course is sub-divided into several sections that include Service Operation Process, OSA Common Activities, Service Operation Functions, and the ways of implementing and organizing OSA.

The ITIL® Operational Support & Analysis Accredited Training Course will prepare you with the practical knowledge for ITIL Service Operation. The course will help you for the ITIL Intermediate Certificate: Operational Support & Analysis.

Course Highlights

  • The price is for the whole course including final exam – no hidden fees
  • Accredited Certificate upon successful completion
  • Efficient exam system with instant results
  • Track progress within own personal learning portal
  • 24/7 customer support via live chat

This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then ITIL® Operational Support & Analysis Accredited Training Course is for you.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited qualification.

We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.

So, why not improve your chances of gaining professional skills and better earning potential.

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path

Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.

On successful completion of this course, you have the potential to achieve an estimated salary of £45,000.

The sky really is the limit.

$457.80 inc Vat TAKE THIS COURSE

Course Curriculum

Course Introduction
Course Organization 00:07:00
Course Conventions & Agenda 00:06:00
Introduction to Operational Support & Analysis
Service Operation 00:09:00
Principles of OSA 00:19:00
OSA Summary 00:02:00
Service Operation Processes
Event Management 00:45:00
Incident Management 00:36:00
Problem Management 00:42:00
Access Management 00:22:00
Operational Activities of Other Lifecycle Processes 00:10:00
Service Operation Processes Summary 00:04:00
OSA Common Activities
Common Activities 00:09:00
OSA’s Common Activities 00:14:00
Common Activities Summary 00:02:00
Service Operation Functions
Service Desk Function 00:14:00
Technical Management Function 00:09:00
IT Operations Management 00:10:00
Application Management Function 00:14:00
Service Operation Functions Summary 00:03:00
Organize & Implement
Organizational Structures 00:08:00
Roles & Responsibilities 00:16:00
Technology Considerations 00:15:00
Implementing OSA 00:15:00
Organize & Implement Summary 00:05:00
Mock Exam
Mock Exam – ITIL® Operational Support & Analysis Accredited Training Course 00:20:00
Final Exam
Final Exam – ITIL® Operational Support & Analysis Accredited Training Course 00:20:00

Course Reviews

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