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Increase your earning potential and stand out in any office job with this complete Admin, Secretarial & PA training course. Learn admin skills needed to become a successful Administrative Assistant, Secretary, and Personal Assistant, and gain a recognised qualification to kickstart your career.

This office skills course provides practical training in all areas of office support, from how to organise your workload, to managing your time efficiently, and maintaining your workspace. It covers key office procedures, as well as what should be included in every office procedure guide. 

You will learn proper business etiquette for communicating with clients snd managers, as well as sharpen your business writing skills and build your proficiency in Microsoft Office programs Excel, PowerPoint and Word. If you’re looking for a pathway into a career in office support, then enrol in this 2-in-1 bundle course today and gain expertise in your field.

Course Highlights

  • The price is for the whole course including the final exam – no hidden fees
  • Accredited Certificate upon successful completion at an additional cost
  • Efficient exam system with instant results
  • Track progress within your own personal learning portal
  • 24/7 customer support via live chat

This course is suitable for anyone interested in working in office support or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field, then Counselling & Psychotherapy Diploma Level 3 is for you.

We’ve taken this comprehensive office support course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamentals to the most advanced aspects of the course. 

All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and there are no hidden fees or exam charges.

We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.

So, why not improve your chances of gaining professional skills and boost your earning potential.

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. However, if you fail the exam, you can retake it for £1.99.

Career Path

Not only does our course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater success. Further, advance your learning, kickstart a new career or reinvigorate an existing one.

On successful completion of this course, you will be equipped with valuable transferable skills required for any office-based role.

Admin, Secretarial & PA training course



Course Curriculum

Level 3 Admin, Secretarial & PA Diploma - Updated version
Module 01: Introduction to Personal Assistant 00:20:00
Module 02: Introduction to Office Administration 00:17:00
Module 03: Skills of an Effective Administrator 00:18:00
Module 04: Business Telephone Skills 00:21:00
Module 05: Representing Your Boss and Company 00:25:00
Module 06: Business Etiquette 00:19:00
Module 07: Mail Services and Shipping 00:26:00
Module 08: Travel Arrangements 00:22:00
Module 09: Organising Meeting and Conferences 00:19:00
Module 10: Diary Management and Note Taking 00:21:00
Module 11: Time Management 00:25:00
Module 12: Record Keeping and Filing Systems 00:24:00
Module 13: Business Writing Skills 00:25:00
Module 14: Organisational Skills 00:19:00
Module 15: Communication Skills 00:19:00
Module 16: Customer Service 00:22:00
Module 17: Effective Planning and Scheduling 00:19:00
Module 18: Invoicing Petty Cash 00:20:00
Mock Exam
Mock Exam- Level 3 Admin, Secretarial & PA Diploma with Microsoft Office Bundle 00:20:00
Final Exam
Final Exam- Level 3 Admin, Secretarial & PA Diploma with Microsoft Office Bundle 00:20:00
Level 3 Admin, Secretarial & PA Diploma with Microsoft Office Bundle- Old version
Role of Admin – Module One – Getting Started 00:10:00
Role of Admin – Module Two – Getting Organized (I) 00:10:00
Role of Admin – Module Three – Getting Organized (II) 00:08:00
Role of Admin – Module Four – Managing Time 00:08:00
Role of Admin – Module Five – Getting It All Done On Time 00:08:00
Module Six – Special Tasks 00:09:00
Module Seven – Verbal Communication Skills 00:10:00
Module Eight – Non-Verbal Communication Skills 00:05:00
Module Nine – Empowering Yourself 00:09:00
Module Ten – The Team of Two 00:10:00
Module Eleven – Taking Care of Yourself 00:10:00
Module Twelve – Wrapping Up 00:10:00
Basic Administrative Procedure – Module-One-Getting-Started-ju (1) 00:05:00
Basic Administrative Procedure – Module Two – Why Your Office Needs Administrative Procedures 00:15:00
Module-Three-Gathering-the-Right-Tools 00:15:00
Module Four – Identifying Procedures to Include 00:20:00
Module-Five-Top-Five-Procedures-to-Record 00:25:00
Module Six – What to Include in Your Binder (I) 00:30:00
Module Seven – What to Include in Your Binder (II) 00:10:00
Module Eight – Organizing Your Binder 00:10:00
Module Nine – What Not to Include in the Procedure Guide 00:10:00
Module Ten – Share Office Procedure Guide 00:10:00
Module Eleven – Successfully Executing the Guide 00:10:00
Module Twelve – Wrapping Up 00:05:00
Strategic Management – Module One – Getting Started 00:05:00
Strategic Management – Module Two – Remove the Clutter 00:30:00
Module Three – Prioritize 00:08:00
Module Four – Scheduling Your Time 00:15:00
Module Five – To Do Lists 00:30:00
Module Six – Paper and Paperless Storage 00:10:00
Module Seven – Organization in Your Work Area 00:08:00
Module Eight – Tools to Fight Procrastination 00:30:00
Module Nine – Organizing Your Inbox 00:15:00
Module Ten – Avoid the Causes of Disorganization 00:05:00
Module Eleven – Discipline is the Key to Stay Organized 00:30:00
Module Twelve – Wrapping Up 00:08:00
Secretarial Roles – Module One – Getting Started 00:05:00
Secretarial Roles – Module Two – Working with Your Manager 00:05:00
Module Three – Administrative Soft Skills 00:05:00
Module Four – Effective Time Management 00:05:00
Module Five – Meeting Management 00:05:00
Module Six – Tools of the Trade (I) 00:05:00
Module Seven – Tools of the Trade (II) 00:05:00
Module Eight – Being an Effective Gatekeeper 00:05:00
Module Nine – Organizational Skills 00:05:00
Module Ten – Confidentiality Guidelines 00:05:00
Module Eleven – Special Tasks 00:05:00
Module Twelve – Wrapping Up 00:05:00
Business Writing Skills – Module One – Getting Started 00:10:00
Business Writing Skills – Module Two – Working with Words 00:05:00
Module Three – Constructing Sentences 00:05:00
Module Four – Creating Paragraphs 00:05:00
Module Five – Writing Meeting Agendas 00:10:00
Module Six – Writing E-mails 00:05:00
Module Seven – Writing Business Letters 00:10:00
Module Eight – Writing Proposals 00:05:00
Module Nine – Writing Reports 00:06:00
Module Ten – Other Types of Documents 00:05:00
Module Eleven – Proofreading and Finishing 00:05:00
Module Twelve – Wrapping Up 00:05:00
Assertiveness and Self-confidence – Module One – Getting Started 00:05:00
Assertiveness and Self-confidence Module Two – What Does Self-Confidence Mean To You 00:05:00
Module Three – Obstacles to Our Goals 00:05:00
Module Four – Communication Skills 00:05:00
Module Five – The Importance of Goal Setting 00:05:00
Module Six – Feeling the Part 00:05:00
Module Seven – Looking the Part 00:05:00
Module Eight – Sounding the Part 00:05:00
Module Nine – Powerful Presentations 00:05:00
Module Ten – Coping Techniques 00:05:00
Module Eleven – Dealing with Difficult Behavior 00:05:00
Module Twelve – Wrapping Up 00:05:00
Microsoft Word – Module One – Getting Started 00:10:00
Microsoft Word – Module Two – Opening 00:10:00
Module Three – Working with the Interface 00:09:00
Module Four – Your First Document 00:10:00
Module Five – Basic Editing Tasks 00:08:00
Module Six – Basic Formatting Tasks 00:05:00
Module Seven – Formatting Paragraphs 00:08:00
Module Eight – Advanced Formatting Tasks 00:05:00
Module Nine – Working with Styles 00:08:00
Module Ten – Formatting the Page 00:10:00
Module Eleven – Sharing Your Document 00:05:00
Module Twelve – Wrapping Up 00:05:00
Microsoft Powerpoint – Module One – Getting Started 00:05:00
Microsoft Powerpoint – Module Two – Opening PowerPoint 00:05:00
Module Three – Working with the Interface 00:05:00
Module Four – Your First Presentation 00:10:00
Module Five – Working with Text 00:05:00
Module Six – Formatting Text and Paragraphs 00:05:00
Module Seven – Adding Pictures 00:05:00
Module Eight – Advanced Formatting Tasks 00:10:00
Module Nine – Working with Transitions and Animations 00:05:00
Module Ten – Setting Up Your Slide Show 00:05:00
Module Eleven – Showtime! 00:05:00
Module Twelve – Wrapping Up 00:05:00
Microsoft Excel – Module One – Getting Started 00:10:00
Microsoft Excel – Module Two – Opening Excel 00:05:00
Microsoft Excel -Module Three – Working with the Interface 00:07:00
Microsoft Excel -Module Four – Your First Worksheet 00:08:00
Microsoft Excel – Module Five – Viewing Excel Data 00:10:00
Microsoft Excel -Module Six – Building Formulas 00:10:00
Microsoft Excel – Module Seven – Using Excel Functions 00:10:00
Microsoft Excel – Module Eight – Using Quick Analysis 00:05:00
Microsoft Excel – Module Nine – Formatting Your Data 00:10:00
Microsoft Excel – Module Ten – Using Styles, Themes, and Effects 00:08:00
Microsoft Excel – Module Eleven – Printing and Sharing Your Workbook 00:08:00
Microsoft Excel – Module Twelve – Wrapping Up 00:10:00
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Feedback Form 00:00:00

Course Ratings


5 ratings
  • 5 stars3
  • 4 stars2
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Cerys Barton


    Try this course if you need to ace your next office professional interviwe.

  2. Lester Harber


    Very intelligently covered. Good effort

  3. Hollie Singh


    Great place to start your career in the office.. well made material

  4. Ethan Pearce


    The excel bundle makes this course quite unreal… the course content is a perfect office employees solution

  5. Bridget Purdy


    I guess i’m not a pro but this course helped my interviews that’s something

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