Frequently Asked Questions
[/vc_column_text][/vc_column][/vc_row][vc_row 0=””][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text 0=””]At Alpha Academy we have prepared a range of frequently asked questions that our students asked prior to joining the courses. We hope you find these questions useful, however if you have a specific question that is not covered please Contact us.[/vc_column_text][vc_tta_accordion color=”mulled-wine” active_section=”1″ no_fill=”true”][vc_tta_section title=”How do I enrol ? ” tab_id=”14969861633659-15d09ef3-cad0″][vc_column_text el_class=”bg-color” css=”.vc_custom_1515596207171{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 20px !important;padding-left: 20px !important;background-color: #000000 !important;}”]At Alpha Academy we have prepared a range of frequently asked questions that our students ask prior to joining our courses. We hope you find these questions useful. However, if you have a specific question that is not covered, please Contact us.To enrol onto one of our online courses is very easy. On the course page of the course you are interested in just click on the ‘Add to Cart’ button which will add the course to your shopping cart. This will then be followed by the checkout screen at which to enter your payment details. Once your payment has successfully gone through, you will receive instant access to your online course. We will email you your course details and invoice straight away to the email address you used to sign up.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I study from outside the UK? ” tab_id=”1496986163952-0199149d-1277″][vc_column_text 0=””]Yes. With Alpha Academy you will receive instant access to your course, meaning that you can study from anywhere in the world, as long as you have an internet connection. We have students taking our courses in over 80 countries worldwide.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I buy courses for someone else?” tab_id=”1496986265705-79ade70e-0b84″][vc_column_text 0=””]Yes. You can purchase the course for someone else, whether it is a family member or friend. Just be sure to inform us after checkout so we can update the course details accordingly.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When do courses start?” tab_id=”1496986288303-e470ac43-8f11″][vc_column_text 0=””]Alpha Academy is not like a traditional college or institution where set dates for enrolment exist, we provide online training courses that are completely flexible. With our online training courses you can enrol and start your course at any time. You have complete control over your own learning.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need to come to a training venue?” tab_id=”1496986308913-82ecd8e8-adca”][vc_column_text 0=””]All courses available at Alpha Academy are studied online so you do not need to attend any training venue or classes.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When will I receive my course?” tab_id=”1496986344202-8b46fd98-dd38″][vc_column_text 0=””]You will receive instant access to your course once you have successfully completed the checkout. We send your login details for the course, along with a receipt for your payment straight away, to the email address used at checkout. Please make sure you therefore use the correct email address at checkout.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I need help? ” tab_id=”1496986439411-47fc6e3d-e3aa”][vc_column_text 0=””]If you need help on the course just email our support team who will be able to guide and help you with whatever problem you are facing.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I recieve a certificate? ” tab_id=”1496986460874-bf9b0e16-da00″][vc_column_text 0=””]Once you have finished the course and passed the exam, you will receive a certificate to showcase your new skills and qualifications. The specific level and award of the certificate will depend on which course you are studying; please see the individual course page for more details. The certificate will be sent to you either via email in PDF format for £19.00 or a hard copy for £29.00.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does it take to get a certificate? ” tab_id=”1496986514277-2eaa2e06-b5e6″][vc_column_text 0=””]The PDF certificate’s turnaround time is 24 hours and for the hard copy certificate it is 3-9 working days, but it can be longer during busy periods.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there any deadlines? ” tab_id=”1496986540020-bb2cd146-9b72″][vc_column_text 0=””]At Alpha Academy our courses are online and can be studied your own pace without any strict deadlines for completion throughout the duration of your course subscription.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need any previous experience or qualifications before I join a course? ” tab_id=”1496986558708-ab361d84-a243″][vc_column_text 0=””]Most of the courses available here at Alpha Academy require little or no previous knowledge prior to enrolling. Our courses are ideal for beginners and those interested in the subject.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is there an age requirement to join courses?” tab_id=”1496986582029-99f49806-c2e6″][vc_column_text 0=””]There is no age requirement to join the online training courses here at Alpha Academy. Assuming that you can keep up with the learning material and study at your own pace, you shouldn’t have any problem learning.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long do I have access to my course?” tab_id=”1496986619474-c25bd498-3fc8″][vc_column_text 0=””]Generally, you will receive access to the course for 12 months from the date of joining. Please check the individual course page for more details.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I fail an exam? ” tab_id=”1496986706600-a95f73dd-f24a”][vc_column_text 0=””]In the unlikely event that you should fail an exam, you will be given an opportunity to retake it.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is the course recognised? ” tab_id=”1496986723795-6e4f5350-cd0d”][vc_column_text 0=””]The majority of our courses conform to the internationally accepted Centre for International Qualifications (CiQ) and Continuing Professional Development (CPD) standards. CiQ and CPD are recognised nationally across the United Kingdom and internationally around the world, thus the CiQ & CPD Award should be recognised by academic institutions, public organisations and private companies. Your certificate will contain the Alpha Academy CiQ & CPD Award.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I have another question about the course, how can I contact you? ” tab_id=”1496986752180-c1dd1680-922a”][vc_column_text 0=””]Please use the Contact us page to contact us should you have a specific question which is not answered here.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]
