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ITIL Service Operation aims to provide IT services effectively and efficiently. The ITIL® Service Operation Certified Training Diploma covers all the necessary information related to ITIL service operation including the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.

ITIL Service operation carries out operational tasks and includes event management, incident management, request fulfilment, access management, problem management, IT operations control, facilities management, application management and Technical management. Throughout the course, you will learn all these operational tasks and able to improve your IT service management.

The course emphasizes the principles, processes, operational activities and functions that enable you and your organizations to successfully manage the products and services and help you to understand how the products and services work.

Course Highlights

  • The price is for the whole course including final exam – no hidden fees
  • Accredited Certificate upon successful completion
  • Efficient exam system with instant results
  • Track progress within own personal learning portal
  • 24/7 customer support via live chat

This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then ITIL® Service Operation Certified Training Diploma is for you.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited qualification.

We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.

So, why not improve your chances of gaining professional skills and better earning potential.

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path

Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.

On successful completion of this course, you have the potential to achieve an estimated salary of £45,000.

The sky really is the limit.

$457.80 inc Vat TAKE THIS COURSE

Course Curriculum

Course Introduction
Course Organization 00:10:00
Course Conventions & Agenda 00:06:00
IT Service Lifecycle Service Operation
Introduction to Service Operation 00:09:00
Principles of Service Operation 00:24:00
Service Operation Summary 00:03:00
Service Operation Processes
Event Management 00:37:00
Incident Management 00:35:00
Request Fulfillment 00:22:00
Problem Management 00:28:00
Access Management 00:21:00
Operational Activities of Other Lifecycle Processes 00:11:00
Service Operation Processes Summary 00:04:00
Common Service Operation Activities
Common Activities 00:24:00
Common Activities Summary 00:02:00
Service Operation Functions
Service Desk Function 00:12:00
Technical Management Function 00:08:00
IT Operations Management 00:06:00
Application Management Function 00:15:00
Service Operation Functions Summary 00:04:00
Technical Considerations
Service Operation Organizational Structures 00:08:00
Roles & Responsibilities 00:17:00
Technology Considerations 00:12:00
Implementing Service Operation 00:14:00
Service Operation Considerations Summary 00:05:00
Mock Exam
Mock Exam – ITIL® Service Operation Certified Training Diploma 00:20:00
Final Exam
Final Exam – ITIL® Service Operation Certified Training Diploma 00:20:00

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