ITIL Service Operation aims to provide IT services effectively and efficiently. The ITIL® Service Operation Certified Training Diploma covers all the necessary information related to ITIL service operation including the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.
ITIL Service operation carries out operational tasks and includes event management, incident management, request fulfilment, access management, problem management, IT operations control, facilities management, application management and Technical management. Throughout the course, you will learn all these operational tasks and able to improve your IT service management.
The course emphasizes the principles, processes, operational activities and functions that enable you and your organizations to successfully manage the products and services and help you to understand how the products and services work.
- The price is for the whole course including final exam – no hidden fees
- Accredited Certificate upon successful completion
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then ITIL® Service Operation Certified Training Diploma is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited qualification.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.
So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
On successful completion of this course, you have the potential to achieve an estimated salary of £45,000.
The sky really is the limit.
|Course Conventions & Agenda||00:06:00|
|IT Service Lifecycle Service Operation|
|Introduction to Service Operation||00:09:00|
|Principles of Service Operation||00:24:00|
|Service Operation Summary||00:03:00|
|Service Operation Processes|
|Operational Activities of Other Lifecycle Processes||00:11:00|
|Service Operation Processes Summary||00:04:00|
|Common Service Operation Activities|
|Common Activities Summary||00:02:00|
|Service Operation Functions|
|Service Desk Function||00:12:00|
|Technical Management Function||00:08:00|
|IT Operations Management||00:06:00|
|Application Management Function||00:15:00|
|Service Operation Functions Summary||00:04:00|
|Service Operation Organizational Structures||00:08:00|
|Roles & Responsibilities||00:17:00|
|Implementing Service Operation||00:14:00|
|Service Operation Considerations Summary||00:05:00|
|Mock Exam – ITIL® Service Operation Certified Training Diploma||00:20:00|
|Final Exam – ITIL® Service Operation Certified Training Diploma||00:20:00|
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