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Customer Service Training

Course Overview Are you looking to gain a new in-demand skill from the comfort of your home? Well, look no …

Customer Service Training iHASCO

Customer Service Training

$35.30

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1 Year Access

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7 Students

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38 minutes

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Course Overview

Customers are at the core of determining the success and failure of a business. In order to satisfy your customers, you will need skills for responding quickly, listening attentively, making a positive impression and convincing them to buy your product. You can grasp these skills from the Customer Service Training course.

Participating in this Customer Service Training course gives you a better understanding of how to use your resources. It will show you where to put your focus in order to make sure that customers are satisfied with their shopping experiences. Also, from this top-tier course, you will get the chance to enhance your customer relationship management and communication skills. These masteries will help you to interact with the buyers and meet their needs efficiently.

Therefore, sign up for our Customer Service Training course if you are considering a career in this field or want to furnish existing skills.

Learning Outcomes

After completing this Customer Service Training course, learners will be able to:

  • Discover what characteristics and results constitute excellent customer service
  • Develop a thorough understanding of customer relationship management’s components (CRM)
  • Possess the ability to build strong relationships with both new and existing clients
  • Gain knowledge of how to address complaints from loyal customers and clients
  • Examine the most effective methods for giving effective phone support services
  • Gain the ability to learn from mistakes and improve customer relations

Assessment and Certification

At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path

This course will provide you with an in-depth understanding of the subject. On successful completion, you will have the skills, confidence and practical knowledge to fast-track a successful career in relevant sectors. Professions in this field include

  • Sales Associate – £25,000 – £28,000 per annum 
  • Customer Service Coordinator – £25,000 – £29,000 per annum 
  • Customer Service Associate – £23,000 – £24,000 per annum 
  • Sales Representative – £30,000 – £40,000 per annum 
  • Customer Service Manager – £35,000 – £45,000 per annum 
  • Customer Service Team Leader – £29,000 – £30,000 per annum 
  • Customer Service Supervisor – £30,000 – £35,000 per annum 
  • Customer Service Executive – £24,000 – £26,000 per annum 

Course Curriculum

Module 01: Introduction to Customer Service
Introduction to Customer Service 00:06:00
Module 02: Characteristics of Good Customer Service
Characteristics of Good Customer Service 00:04:00
Module 03: Customer Relationship Management
Customer Relationship Management 00:04:00
Module 04: Communicate with Customers
Communicate with Customers 00:06:00
Module 05: Handling Customer Complaints Handling Customer Complaints
Handling Customer Complaints 00:06:00
Module 06: Problem Solving Over Phone
Problem Solving Over Phone 00:05:00
Module 07: Improving Customer Service
Improving Customer Service 00:07:00

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