Office Admin & Receptionist Diploma Level 3 - Update Version |
Module 01: Introduction to Reception and Receptionist |
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Introduction to Reception and Receptionist |
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00:29:00 |
Module 02: Business Telephone Skills |
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Business Telephone Skills |
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00:21:00 |
Module 03: Representing Your Boss and Company |
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Representing Your Boss and Company |
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00:38:00 |
Module 04: Mail Services and Shipping |
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Mail Services and Shipping |
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00:29:00 |
Module 05: Travel Arrangements |
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Travel Arrangements |
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00:27:00 |
Module 06: Organising Meeting and Conferences |
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Organising Meeting and Conferences |
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00:30:00 |
Module 07: Time Management |
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Time Management |
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00:37:00 |
Module 08: Record Keeping and Filing Systems |
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Record Keeping and Filing Systems |
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00:30:00 |
Module 09: Business Writing Skills |
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Business Writing Skills |
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00:43:00 |
Module 10 :Organisational Skills |
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Organisational Skills |
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00:28:00 |
Module 11: Communication Skills |
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Communication Skills |
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00:29:00 |
Module 12: Customer Service |
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Customer Service |
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00:18:00 |
Module 13: Effective Planning and Scheduling |
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Effective Planning and Scheduling |
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00:53:00 |
Module 14: Invoicing/Petty Cash |
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Invoicing Petty Cash |
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00:29:00 |
Module 15: Business Environment |
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Business Environment |
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00:19:00 |
Module 16: Advanced MS Excel |
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How to Get the most of the course |
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00:01:00 |
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Text formulas in Excel |
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00:08:00 |
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Text Formulas Exercise |
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00:01:00 |
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Text Formulas Exercise (answers) |
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00:01:00 |
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Mathematical Formulas In Excel |
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00:04:00 |
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Mathematical Formulas Exercise |
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00:01:00 |
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Mathematical Formulas Exercise (answers) |
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00:01:00 |
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Date and Time Formulas In Excel |
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00:05:00 |
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Date and Time Formulas Exercise |
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00:01:00 |
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Date and Time Exercise Formulas (answers) |
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00:01:00 |
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Logic Formulas In Excel |
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00:12:00 |
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Logic Formula Exercise |
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00:01:00 |
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Logic Formula Exercise (answers) |
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00:01:00 |
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Financial Formula In Excel |
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00:06:00 |
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Financial Formula Exercise |
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00:01:00 |
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Financial Formula Exercise (answers) |
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00:02:00 |
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Informational Formula In Excel |
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00:04:00 |
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Informational Formula Exercise |
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00:01:00 |
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Informational Formula Exercise (answers) |
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00:01:00 |
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Getting Traffic To Your Site |
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01:00:00 |
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Menu Example with Excel Vlookup |
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00:08:00 |
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Wildcard Search with Excel Vlookup |
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00:09:00 |
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Looking to the Left with Excel Vlookup |
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00:17:00 |
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2-Way Lookup |
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00:14:00 |
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Comparing Lists with Excel Vlookup |
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00:03:00 |
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Microsoft Excel Vlookup Tips and Tricks |
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00:14:00 |
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Power Query Intro and Excel version |
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00:03:00 |
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Excel Power Query – Introduction |
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00:03:00 |
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Enabling M in Power Query |
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00:02:00 |
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Transform Data – Trim in Excel Power Query |
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00:05:00 |
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Transform Data – Format Dates and Values in Excel Power Query |
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00:02:00 |
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Simple Expressions |
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00:08:00 |
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Simple Expressions – Nested Expressions |
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00:03:00 |
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Transform Data – Parsing URLs in Excel Power Query |
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00:05:00 |
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Variables |
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00:08:00 |
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Formatting Excel Keyboard Shortcuts |
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00:02:00 |
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Table Excel Keyboard Shortcuts |
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00:02:00 |
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Editing Excel Keyboard Shortcuts |
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00:05:00 |
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Formula Excel Keyboard Shortcuts |
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00:03:00 |
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Workbook Excel Keyboard Shortcuts |
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00:02:00 |
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Handy Excel Shortcuts Keyboard Shortcuts |
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00:05:00 |
Mock Exam |
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Mock Exam – Office Admin & Receptionist Diploma Level 3 |
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00:20:00 |
Final Exam |
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Final Exam – Office Admin & Receptionist Diploma Level 3 |
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00:20:00 |
Assignment |
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Assignment – Office Admin & Receptionist Diploma Level 3 |
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Unlimited |
Office Admin & Receptionist Diploma Level 3 - Old Version |
Admin Support |
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Module One – Getting Started |
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00:30:00 |
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Module Two – Getting Organized (I) |
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01:00:00 |
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Module Three – Getting Organized (II) |
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01:00:00 |
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Module Four – Managing Time |
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01:00:00 |
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Module Five – Getting It All Done On Time |
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01:00:00 |
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Module Six – Special Tasks |
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01:00:00 |
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Module Seven – Verbal Communication Skills |
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01:00:00 |
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Module Eight – Non-Verbal Communication Skills |
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01:00:00 |
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Module Nine – Empowering Yourself |
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01:00:00 |
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Module Ten – The Team of Two |
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01:00:00 |
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Module Eleven – Taking Care of Yourself |
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01:00:00 |
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Module Twelve – Wrapping Up |
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00:30:00 |
Administrative Management |
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Module One – Getting Started |
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00:30:00 |
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Module Two – Why Your Office Needs Administrative Procedures |
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01:00:00 |
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Module Three – Gathering the Right Tools |
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01:00:00 |
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Module Four – Identifying Procedures to Include |
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01:00:00 |
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Module Five – Top Five Procedures to Record |
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01:00:00 |
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Module Six – What to Include in Your Binder (I) |
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01:00:00 |
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Module Seven – What to Include in Your Binder (II) |
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01:00:00 |
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Module Eight – Organizing Your Binder |
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01:00:00 |
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Module Nine – What Not to Include in the Procedure Guide |
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01:00:00 |
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Module Ten – Share Office Procedure Guide |
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01:00:00 |
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Module Eleven – Successfully Executing the Guide |
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01:00:00 |
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Module Twelve – Wrapping Up |
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00:30:00 |
Organisational Skills |
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Module One – Getting Started |
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00:30:00 |
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Module Two – Remove the Clutter |
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01:00:00 |
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Module Three – Prioritize |
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01:00:00 |
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Module Four – Scheduling Your Time |
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01:00:00 |
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Module Five – To Do Lists |
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01:00:00 |
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Module Six – Paper and Paperless Storage |
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01:00:00 |
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Module Seven – Organization in Your Work Area |
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01:00:00 |
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Module Eight – Tools to Fight Procrastination |
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01:00:00 |
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Module Nine – Organizing Your Inbox |
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01:00:00 |
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Module Ten – Avoid the Causes of Disorganization |
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01:00:00 |
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Module Eleven – Discipline is the Key to Stay Organized |
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01:00:00 |
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Module Twelve – Wrapping Up |
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00:30:00 |
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Organisational Skills Training for Administrator – Activities |
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00:00:00 |
Receptionist |
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Receptionist |
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00:30:00 |
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Importance of Receptionist |
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00:15:00 |
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Different Types of Receptionist & Roles |
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01:00:00 |
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Communication Skills for Receptionist |
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01:00:00 |
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Telephone Skills |
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01:00:00 |
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Listening Skills |
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01:00:00 |
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Taking Messages |
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00:30:00 |
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Presenting & Appearance |
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00:30:00 |
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Reservation Procedure |
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00:15:00 |
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Confidentiality Checklist |
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00:15:00 |
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Being Organized as Receptionist |
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00:15:00 |
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Becoming a Successful Receptionist |
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00:15:00 |
Customer Relations & Dealings |
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Module One – Getting Started |
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00:30:00 |
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Module Two – The Right Attitude Starts with You |
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01:00:00 |
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Module Three – Stress Management (Internal Stressors) |
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01:00:00 |
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Module Four – Stress Management (External Stressors) |
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00:30:00 |
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Module Five – Transactional Analysis |
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01:00:00 |
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Module Six – Why are Some Customers Difficult |
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01:00:00 |
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Module Seven – Dealing with the Customer Over the Phone |
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01:00:00 |
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Module Eight – Dealing with the Customer In Person |
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01:00:00 |
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Module Nine – Sensitivity in Dealing with Customers |
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01:00:00 |
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Module Ten – Scenarios of Dealing with a Difficult Customer |
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01:00:00 |
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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue |
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01:00:00 |
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Module Twelve – Wrapping Up |
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00:30:00 |
Professional Telephone Receptionist Skills |
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Module One – Getting Started |
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00:30:00 |
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Module Two – Core Skills Required |
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01:00:00 |
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Module Three – Self-Management (I) |
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01:00:00 |
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Module Four – Self-Management (II) |
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01:00:00 |
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Module Five – Time Management (I) |
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01:00:00 |
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Module Six – Time Management (II) |
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01:00:00 |
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Module Seven – Organizing and Planning (I) |
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01:00:00 |
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Module Eight – Organizing and Planning (II) |
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01:00:00 |
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Module Nine – Communication (I) |
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01:00:00 |
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Module Ten – Communication (II) |
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01:00:00 |
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Module Eleven – Additional Challenges |
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01:00:00 |
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Module Twelve – Wrapping Up |
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00:30:00 |
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Level 3 Diploma in Telephone Receptionist Skills – Activities |
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00:00:00 |
Order Your Certificate |
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Order Your Certificate |
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00:00:00 |