Learning Outcomes

• Master effective phone communication skills, including etiquette, active listening, and managing difficult callers.
• Develop strong interpersonal skills to build rapport with clients over the phone.
• Gain proficiency in handling both inbound and outbound calls.
• Learn techniques for effective problem-solving and decision-making over the phone.
• Understand the processes involved in mail services, shipping, and inter-organisational dealings.
• Acquire skills in record keeping, filing systems, and business writing.
• Enhance organisational skills to improve efficiency and productivity.
• Develop strategies for effective customer relationship management.
• Learn the essentials of invoicing and managing petty cash.
• Plan and schedule tasks effectively to meet deadlines and customer expectations.

Who Is This Course For

This course is ideal for individuals aspiring to enter or advance in the field of technical support. It suits beginners seeking foundational knowledge as well as experienced professionals looking to refine their skills in handling customer support and helpdesk operations effectively. It’s also perfect for those aiming to transition into technical support roles from other fields.

Eligibility Requirements

This course is open to anyone interested in developing a career in technical support. No prior experience is required, making it suitable for beginners as well as those with some experience in customer service or related fields who wish to enhance their technical support skills.

Entry Requirements

• Age Requirement: Applicants must be 16 or older, making the course accessible to both young learners and adults.
• Academic Background: No prior qualifications required, open to all backgrounds.
• Language Proficiency: A good understanding of English is essential, as all lessons are in English.
• Numeracy Skills: Basic writing and numeracy skills are needed to follow the course content.

Why Choose Us

• Affordable, engaging & high-quality e-learning study materials;
• Tutorial videos/materials from the industry-leading experts;
• Study in a user-friendly, advanced online learning platform;
• Efficient exam systems for the assessment and instant result;
• The UK & internationally recognised accredited
• Access to course content on mobile, tablet or desktop from anywhere, anytime;
• The benefit of career advancement opportunities;
• 24/7 student support via email.
  

Career Path

Upon completing this course, graduates will be well-prepared to take on various roles within technical support and customer service departments. Career opportunities include positions in IT support, helpdesk analysis, customer service management, and technical support coordination. This qualification can significantly enhance prospects for promotion and enable transitions into supervisory and management positions.