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Technical Support Fundamentals

Course Overview Are you looking to gain a new in-demand skill from the comfort of your home? Well, look no …

Technical Support Fundamentals

Technical Support Fundamentals

Original price was: $417.25.Current price is: $35.30.

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1 Year Access

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4 Students

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8 hours, 5 minutes

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Course Overview

Are you looking to gain a new in-demand skill from the comfort of your home? Well, look no further; you’ve come to the right place!

Our easy-to-follow Technical Support Fundamentals will provide you with all the deep knowledge and insight you need to know about this topic. This comprehensive course has been broken down into several manageable modules, which we believe will assist you to easily grasp each concept – from the fundamental to the more advanced aspects of the course. 

Learn the most in-demand skills from the safety & comfort of your home. Enjoy the freedom to learn at your own comfortable pace and prepare yourself for the market of the future.

Learning Outcomes

Whether you are an aspiring professional or a complete beginner, this course will improve your expertise and boost your CV with key skills and an accredited certification attesting to your knowledge. 

Entry Requirement

    • This course is available to all learners of all academic backgrounds.
    • Learners should be aged 16 or over to undertake the qualification.
    • Some basic understanding of the English language and numeracy.  

Certification

After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can, however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £29 or in PDF format at the cost of £19.

    • PDF certificate’s turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days

Why choose us?

      • Affordable, engaging & high-quality e-learning study materials;
      • Tutorial videos/materials from the industry-leading experts;
      • Study in a user-friendly, advanced online learning platform;
      • Efficient exam systems for the assessment and instant result;
      • The UK & internationally recognised accredited qualification;
      • Access to course content on mobile, tablet or desktop from anywhere, anytime;
      • The benefit of career advancement opportunities;
      • 24/7 student support via email.

Career path

Technical Support Fundamentals is a useful qualification to possess and would be beneficial for any related profession or industry. 

Course Curriculum

Service Helpdesk & Technical Support
Module 01: Managing Interoffice Calls and Voicemail
Managing Interoffice Calls and Voicemail 00:10:00
Module 02: Aspects of Phone Etiquette
Aspects of Phone Etiquette 00:31:00
Module 03: Business Telephone Skills
Business Telephone Skills 00:19:00
Module 04: Building Rapport Over the Phone
Building Rapport Over the Phone 00:24:00
Module 05: Inbound and Outbound Calls
Inbound and Outbound Calls 00:16:00
Module 06: Active Listening and Managing Tough Callers
Active Listening and Managing Tough Callers 00:28:00
Module 07: Mail Services and Shipping
Mail Services and Shipping 00:25:00
Module 08: Intra Organisation Dealings
Intra Organisation Dealings 00:35:00
Module 09: Problem Solving over the Phone
Problem Solving over the Phone 01:04:00
Module 10: Record Keeping and Filing Systems
Record Keeping and Filing Systems 00:28:00
Module 11: Business Writing Skills
Business Writing Skills 00:40:00
Module 12: Organisational Skills
Organisational Skills 00:25:00
Module 13: Communication Skills
Communication Skills 00:25:00
Module 14: Customer Relationship Management
Customer Relationship Management 00:42:00
Module 15: Effective Planning and Scheduling
Effective Planning and Scheduling 00:46:00
Module 16: Invoicing/Petty Cash
Invoicing/Petty Cash 00:27:00

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Dive into an enriching online learning journey with Alpha Academy. We pride ourselves on offering a diverse range of courses tailored to your needs. Elevate your expertise or discover a new passion. With Alpha Academy, your pursuit of knowledge has no bounds.

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