- 1 year
- Intermediate
- Course Certificate
- Number of Units24
- Number of Quizzes0
- 3 hours, 33 minutes Gift this course
Course Curriculum
Call Center Manager Course | |||
The Basics (I) | 00:08:00 | ||
The Basics (II) | 00:08:00 | ||
Phone Etiquette | 00:06:00 | ||
Tools | 00:06:00 | ||
Speaking Like a Star | 00:07:00 | ||
Types of Questions | 00:08:00 | ||
Benchmarking | 00:07:00 | ||
Goal Setting | 00:07:00 | ||
Key Steps | 00:07:00 | ||
Introduction to Tele Sales Executive Training | 00:09:00 | ||
All About Telemarketing | 00:09:00 | ||
Elevate Sales on Telephone | 00:10:00 | ||
Prospective Telephone-Sales Expert | 00:09:00 | ||
The Right Words and Phrases to Use on a Sales Call | 00:10:00 | ||
Preparing the Call | 00:07:00 | ||
Opening the Call | 00:11:00 | ||
Structuring the Call | 00:10:00 | ||
Verbal Communication Skills | 00:16:00 | ||
Dealing with Objections | 00:14:00 | ||
Closing the Sale/ Gaining Commitment | 00:12:00 | ||
Dealing with Rejection | 00:11:00 | ||
Close a Sale Call | 00:00:00 | ||
Increasing your Earnings by Expanding Sales | 00:14:00 | ||
Closing | 00:07:00 |
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