Office Admin & Receptionist Diploma Level 3 - Update Version |
Module 01: Introduction to Reception and Receptionist |
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Introduction to Reception and Receptionist |
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00:29:00 |
Module 02: Business Telephone Skills |
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Business Telephone Skills |
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00:21:00 |
Module 03: Representing Your Boss and Company |
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Representing Your Boss and Company |
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00:38:00 |
Module 04: Mail Services and Shipping |
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Mail Services and Shipping |
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00:29:00 |
Module 05: Travel Arrangements |
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Travel Arrangements |
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00:27:00 |
Module 06: Organising Meeting and Conferences |
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Organising Meeting and Conferences |
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00:30:00 |
Module 07: Time Management |
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Time Management |
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00:37:00 |
Module 08: Record Keeping and Filing Systems |
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Record Keeping and Filing Systems |
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00:30:00 |
Module 09: Business Writing Skills |
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Business Writing Skills |
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00:43:00 |
Module 10 :Organisational Skills |
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Organisational Skills |
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00:28:00 |
Module 11: Communication Skills |
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Communication Skills |
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00:29:00 |
Module 12: Customer Service |
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Customer Service |
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00:18:00 |
Module 13: Effective Planning and Scheduling |
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Effective Planning and Scheduling |
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00:53:00 |
Module 14: Invoicing/Petty Cash |
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Invoicing Petty Cash |
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00:29:00 |
Module 15: Business Environment |
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Business Environment |
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00:19:00 |
Module 16: Advanced MS Excel |
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How to Get the most of the course |
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00:01:00 |
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Text formulas in Excel |
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00:08:00 |
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Text Formulas Exercise |
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00:01:00 |
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Text Formulas Exercise (answers) |
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00:01:00 |
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Mathematical Formulas In Excel |
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00:04:00 |
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Mathematical Formulas Exercise |
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00:01:00 |
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Mathematical Formulas Exercise (answers) |
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00:01:00 |
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Date and Time Formulas In Excel |
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00:05:00 |
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Date and Time Formulas Exercise |
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00:01:00 |
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Date and Time Exercise Formulas (answers) |
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00:01:00 |
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Logic Formulas In Excel |
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00:12:00 |
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Logic Formula Exercise |
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00:01:00 |
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Logic Formula Exercise (answers) |
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00:01:00 |
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Financial Formula In Excel |
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00:06:00 |
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Financial Formula Exercise |
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00:01:00 |
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Financial Formula Exercise (answers) |
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00:02:00 |
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Informational Formula In Excel |
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00:04:00 |
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Informational Formula Exercise |
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00:01:00 |
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Informational Formula Exercise (answers) |
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00:01:00 |
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Getting Traffic To Your Site |
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01:00:00 |
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Menu Example with Excel Vlookup |
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00:08:00 |
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Wildcard Search with Excel Vlookup |
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00:09:00 |
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Looking to the Left with Excel Vlookup |
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00:17:00 |
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2-Way Lookup |
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00:14:00 |
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Comparing Lists with Excel Vlookup |
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00:03:00 |
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Microsoft Excel Vlookup Tips and Tricks |
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00:14:00 |
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Power Query Intro and Excel version |
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00:03:00 |
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Excel Power Query – Introduction |
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00:03:00 |
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Enabling M in Power Query |
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00:02:00 |
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Transform Data – Trim in Excel Power Query |
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00:05:00 |
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Transform Data – Format Dates and Values in Excel Power Query |
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00:02:00 |
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Simple Expressions |
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00:08:00 |
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Simple Expressions – Nested Expressions |
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00:03:00 |
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Transform Data – Parsing URLs in Excel Power Query |
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00:05:00 |
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Variables |
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00:08:00 |
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Formatting Excel Keyboard Shortcuts |
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00:02:00 |
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Table Excel Keyboard Shortcuts |
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00:02:00 |
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Editing Excel Keyboard Shortcuts |
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00:05:00 |
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Formula Excel Keyboard Shortcuts |
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00:03:00 |
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Workbook Excel Keyboard Shortcuts |
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00:02:00 |
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Handy Excel Shortcuts Keyboard Shortcuts |
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00:05:00 |
Mock Exam |
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Mock Exam – Office Admin & Receptionist Diploma Level 3 |
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00:20:00 |
Final Exam |
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Final Exam – Office Admin & Receptionist Diploma Level 3 |
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00:20:00 |
Assignment |
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Assignment – Office Admin & Receptionist Diploma Level 3 |
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Unlimited |
Office Admin & Receptionist Diploma Level 3 - Old Version |
Admin Support |
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Module One – Getting Started |
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00:30:00 |
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Module Two – Getting Organized (I) |
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01:00:00 |
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Module Three – Getting Organized (II) |
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01:00:00 |
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Module Four – Managing Time |
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01:00:00 |
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Module Five – Getting It All Done On Time |
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01:00:00 |
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Module Six – Special Tasks |
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01:00:00 |
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Module Seven – Verbal Communication Skills |
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01:00:00 |
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Module Eight – Non-Verbal Communication Skills |
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01:00:00 |
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Module Nine – Empowering Yourself |
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01:00:00 |
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Module Ten – The Team of Two |
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01:00:00 |
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Module Eleven – Taking Care of Yourself |
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01:00:00 |
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Module Twelve – Wrapping Up |
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00:30:00 |
Administrative Management |
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Module One – Getting Started |
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00:30:00 |
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Module Two – Why Your Office Needs Administrative Procedures |
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01:00:00 |
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Module Three – Gathering the Right Tools |
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01:00:00 |
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Module Four – Identifying Procedures to Include |
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01:00:00 |
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Module Five – Top Five Procedures to Record |
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01:00:00 |
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Module Six – What to Include in Your Binder (I) |
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01:00:00 |
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Module Seven – What to Include in Your Binder (II) |
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01:00:00 |
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Module Eight – Organizing Your Binder |
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01:00:00 |
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Module Nine – What Not to Include in the Procedure Guide |
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01:00:00 |
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Module Ten – Share Office Procedure Guide |
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01:00:00 |
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Module Eleven – Successfully Executing the Guide |
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01:00:00 |
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Module Twelve – Wrapping Up |
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00:30:00 |
Organisational Skills |
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Module One – Getting Started |
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00:30:00 |
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Module Two – Remove the Clutter |
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01:00:00 |
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Module Three – Prioritize |
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01:00:00 |
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Module Four – Scheduling Your Time |
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01:00:00 |
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Module Five – To Do Lists |
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01:00:00 |
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Module Six – Paper and Paperless Storage |
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01:00:00 |
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Module Seven – Organization in Your Work Area |
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01:00:00 |
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Module Eight – Tools to Fight Procrastination |
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01:00:00 |
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Module Nine – Organizing Your Inbox |
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01:00:00 |
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Module Ten – Avoid the Causes of Disorganization |
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01:00:00 |
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Module Eleven – Discipline is the Key to Stay Organized |
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01:00:00 |
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Module Twelve – Wrapping Up |
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00:30:00 |
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Organisational Skills Training for Administrator – Activities |
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00:00:00 |
Receptionist |
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Receptionist |
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00:30:00 |
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Importance of Receptionist |
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00:15:00 |
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Different Types of Receptionist & Roles |
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01:00:00 |
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Communication Skills for Receptionist |
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01:00:00 |
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Telephone Skills |
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01:00:00 |
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Listening Skills |
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01:00:00 |
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Taking Messages |
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00:30:00 |
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Presenting & Appearance |
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00:30:00 |
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Reservation Procedure |
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00:15:00 |
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Confidentiality Checklist |
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00:15:00 |
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Being Organized as Receptionist |
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00:15:00 |
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Becoming a Successful Receptionist |
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00:15:00 |
Customer Relations & Dealings |
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Module One – Getting Started |
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00:30:00 |
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Module Two – The Right Attitude Starts with You |
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01:00:00 |
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Module Three – Stress Management (Internal Stressors) |
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01:00:00 |
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Module Four – Stress Management (External Stressors) |
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00:30:00 |
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Module Five – Transactional Analysis |
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01:00:00 |
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Module Six – Why are Some Customers Difficult |
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01:00:00 |
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Module Seven – Dealing with the Customer Over the Phone |
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01:00:00 |
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Module Eight – Dealing with the Customer In Person |
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01:00:00 |
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Module Nine – Sensitivity in Dealing with Customers |
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01:00:00 |
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Module Ten – Scenarios of Dealing with a Difficult Customer |
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01:00:00 |
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Module Eleven – Following up With a Customer Once You Have Addressed Their Issue |
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01:00:00 |
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Module Twelve – Wrapping Up |
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00:30:00 |
Professional Telephone Receptionist Skills |
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Module One – Getting Started |
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00:30:00 |
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Module Two – Core Skills Required |
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01:00:00 |
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Module Three – Self-Management (I) |
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01:00:00 |
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Module Four – Self-Management (II) |
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01:00:00 |
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Module Five – Time Management (I) |
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01:00:00 |
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Module Six – Time Management (II) |
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01:00:00 |
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Module Seven – Organizing and Planning (I) |
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01:00:00 |
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Module Eight – Organizing and Planning (II) |
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01:00:00 |
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Module Nine – Communication (I) |
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01:00:00 |
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Module Ten – Communication (II) |
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01:00:00 |
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Module Eleven – Additional Challenges |
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01:00:00 |
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Module Twelve – Wrapping Up |
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00:30:00 |
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Level 3 Diploma in Telephone Receptionist Skills – Activities |
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00:00:00 |
Derek Vandervort
Loved this course!! Plz suggest more for me… TY
Hi Derek,
Thank you so much for taking the time to leave us your valuable feedback. One of our agents will contact you and suggest you some appropriate courses that will provide best value to your career.
Regards,
Alpha Academy
Tegan Peacock
Thnk you for quick support… very impressed
Hi Tegan,
Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are glad that you liked it. Kind folks like you make our job a pleasure.
Regards,
Alpha Academy
Jayden Parker
Worth it!!!
Hi Jayden,
Thank you so much for taking the time to leave us a wonderful review.
Regards,
Alpha Academy
Duane Wyman
Getting a job gets a lot easier with Alphas admin and receptionist diploma. You need a trusted brand to get this kind of advantage. Alpha is just that.
Hi Duane,
Thank you so much for taking the time to leave an excellent feedback. We really appreciate it. Please let us know what we can do for you in the future.
Regards,
Alpha Academy
Poppy Cook
Give us some free courses please….. paid courses are too expensive!
Hi Poppy,
Thank you for contacting us. We have some introductory courses completely free of charge. Hope you will like those. On different occasion we sell courses at offer price. You can grab that chance as well.
Regards,
Alpha Academy