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Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course, you will learn the necessary skills, knowledge and information of Customer Relationship Management. 

Course Highlights

  • The price is for the whole course including final exam – no hidden fees
  • Accredited Certificate upon successful completion
  • Efficient exam system with instant results
  • Track progress within own personal learning portal
  • 24/7 customer support via live chat

This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Advanced Diploma in Customer Relationship Management is for you.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited qualification.

We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.

So, why not improve your chances of gaining professional skills and better earning potential.

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path

Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.

On successful completion of this course, you have the potential to achieve an estimated salary of £35,000.

The sky really is the limit.

Advanced Diploma in Customer Relationship Management
$414.64 inc Vat TAKE THIS COURSE

Course Curriculum

Relationship with Customers
Good Customer Relationship – Why is it Important? 01:00:00
Understanding Your Customers 01:00:00
How to Calculate Customer’s Lifetime Value 00:30:00
How to Keep Your Customers Happy? 01:00:00
How to Get Your Customers to Say ‘Wow!’ 01:00:00
Proven Methods of Customer Retention 01:00:00
The Art of Customer Follow-up 01:00:00
Loyalty Marketing Program 00:30:00
Promotional Items to Enhance Customer Relations 01:00:00
Handling Customer’s Complaints 01:00:00
How to Deal with Difficult Customers 00:30:00
Introducing the Seven Deadly Sins of Customer Service! 01:00:00
Customer Relationship Management (CRM) Software – The Benefits 01:00:00
Choosing a CRM Program 00:30:00
Customer Service over the Phone 01:00:00
Customer Relations and Dealing
Module One – Getting Started 00:30:00
Module Two – The Right Attitude Starts with You 01:00:00
Module Three – Stress Management (Internal Stressors) 01:00:00
Module Four – Stress Management (External Stressors) 00:30:00
Module Five – Transactional Analysis 01:00:00
Module Six – Why are Some Customers Difficult 01:00:00
Module Seven – Dealing with the Customer Over the Phone 01:00:00
Module Eight – Dealing with the Customer In Person 01:00:00
Module Nine – Sensitivity in Dealing with Customers 01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer 01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue 01:00:00
Module Twelve – Wrapping Up 00:30:00

Course Reviews

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