Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer’s relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course, you will learn the necessary skills, knowledge and information of Customer Relationship Management.
- The price is for the whole course including final exam – no hidden fees
- Accredited Certificate upon successful completion
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Advanced Diploma in Customer Relationship Management is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited qualification.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.
So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
On successful completion of this course, you have the potential to achieve an estimated salary of £35,000.
The sky really is the limit.
|Advanced Diploma in Customer Relationship Management - Updated Version|
|Introduction to Customer Relationship Management (CRM)||00:22:00|
|Data Analysis in CRM||00:28:00|
|Deepening Customer Relationship||00:23:00|
|Handling Customer Complaints||00:22:00|
|Future of CRM||00:25:00|
|Advanced Diploma in Customer Relationship Management - Old Version|
|Relationship with Customers|
|Good Customer Relationship – Why is it Important?||01:00:00|
|Understanding Your Customers||01:00:00|
|How to Calculate Customer’s Lifetime Value||00:30:00|
|How to Keep Your Customers Happy?||01:00:00|
|How to Get Your Customers to Say ‘Wow!’||01:00:00|
|Proven Methods of Customer Retention||01:00:00|
|The Art of Customer Follow-up||01:00:00|
|Loyalty Marketing Program||00:30:00|
|Promotional Items to Enhance Customer Relations||01:00:00|
|Handling Customer’s Complaints||01:00:00|
|How to Deal with Difficult Customers||00:30:00|
|Introducing the Seven Deadly Sins of Customer Service!||01:00:00|
|Customer Relationship Management (CRM) Software – The Benefits||01:00:00|
|Choosing a CRM Program||00:30:00|
|Customer Service over the Phone||01:00:00|
|Customer Relations and Dealing|
|Module One – Getting Started||00:30:00|
|Module Two – The Right Attitude Starts with You||01:00:00|
|Module Three – Stress Management (Internal Stressors)||01:00:00|
|Module Four – Stress Management (External Stressors)||00:30:00|
|Module Five – Transactional Analysis||01:00:00|
|Module Six – Why are Some Customers Difficult||01:00:00|
|Module Seven – Dealing with the Customer Over the Phone||01:00:00|
|Module Eight – Dealing with the Customer In Person||01:00:00|
|Module Nine – Sensitivity in Dealing with Customers||01:00:00|
|Module Ten – Scenarios of Dealing with a Difficult Customer||01:00:00|
|Module Eleven – Following up With a Customer Once You Have Addressed Their Issue||01:00:00|
|Module Twelve – Wrapping Up||00:30:00|
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