The better the customer relation, the easier it is to conduct the business. In Customer Relationship Management Course, you will get a clear outline on the process of developing an effective customer service strategy so that you can ensure excellent customer relationships.
The course will give you the knowledge and skills you need to know in relation to customer service, business communications, organizational environment, managing customer relationships, and retaining customers. The main theme of this business and management course is to equip you with a good foundation of CRM tools and best practices so that you can implement CRM practices successfully.
Customer Relationship Management Course Highlights
- The price is for the whole course including final exam – no hidden fees
- Accredited Certificate upon successful completion at an additional cost
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
Customer Relationship Management Course has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Customer Relationship Management Course is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.
So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Career Path
Not only does our CPD and IAO accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
On successful completion of this course, you have the potential to achieve an estimated salary of £22,100.
The sky really is the limit.
Course Curriculum
| Understanding Customer Service | |||
| Understanding Customer Service | 00:17:00 | ||
| Identifying Customer Expectations | 00:06:00 | ||
| Providing Excellent Customer Service | 00:07:00 | ||
| Focusing on the Customer | 00:08:00 | ||
| Customer Service and the Telephone | 00:08:00 | ||
| Handling Complaints | 00:12:00 | ||
| Enduring Stress | 00:13:00 | ||
| Business Communication | |||
| Identifying Basic Communication Techniques | 00:09:00 | ||
| Formal and Informal Communication | 00:02:00 | ||
| Describing Verbal and Non-verbal Communication | 00:04:00 | ||
| Understanding Body Language | 00:05:00 | ||
| Making Effective Presentations | 00:10:00 | ||
| Fundamentals of Productive Meetings | 00:08:00 | ||
| Written Communication | 00:13:00 | ||
| Electronic Communication | 00:19:00 | ||
| Creating Graphics for Business Communication | 00:04:00 | ||
| Communicating Static Information | 00:03:00 | ||
| Communicating Dynamic Information | 00:03:00 | ||
| Effectively Working for Your Boss | |||
| Representing Your Boss | 00:06:00 | ||
| Communicating Your Boss’s Decisions | 00:03:00 | ||
| Supporting Your Boss and Colleagues | 00:04:00 | ||
| Building a Partnership with Your Boss | 00:13:00 | ||
| Identifying Goals | 00:10:00 | ||
| Energy Distribution | 00:09:00 | ||
| Time Logs | 00:11:00 | ||
| Personal World View | 00:10:00 | ||
| Strengths | 00:09:00 | ||
| A Building Your Toolbox | 00:10:00 | ||
| Establishing Your Action Plan | 00:11:00 | ||
| Customer Service | |||
| What is Customer Service? | 00:15:00 | ||
| Who Are Your Customers? | 00:15:00 | ||
| Six Critical Elements | 00:30:00 | ||
| Understanding Leadership | 00:30:00 | ||
| Five Practices of Leadership | 00:45:00 | ||
| Asking the Right Questions | 00:30:00 | ||
| Close with Vocals | 00:15:00 | ||
| Closing Down the Voice | 00:15:00 | ||
| Cold and Warm Calls | 00:15:00 | ||
| Developing Your Script | 00:45:00 | ||
| Did You Hear Me? | 00:15:00 | ||
| It’s More Than Just a Phase | 00:15:00 | ||
| Negotiation Techniques | 00:15:00 | ||
| News from Within | 00:15:00 | ||
| Perfecting the Script | 00:15:00 | ||
| Phone Tag and Getting the Call Back | 00:15:00 | ||
| Sales by Phone | 00:15:00 | ||
| Saying No | 00:05:00 | ||
| Staying Out of Voice Mail Jail | 01:51:00 | ||
| Stress Busting | 00:05:00 | ||
| Taking Messages | 00:05:00 | ||
| This is My Mentor | 00:05:00 | ||
| To Serve and Delight | 00:05:00 | ||
| Who are Your Customers? | 00:15:00 | ||
| Building the Future | 00:15:00 | ||
| Checklist for Success | 00:15:00 | ||
| Considerations in Tool Selection | 00:15:00 | ||
| Customer Relationship Management | 00:10:00 | ||
| Evaluating and Reviewing Your Program | 00:15:00 | ||
| Homegrown vs. Application Service Provider | 00:15:00 | ||
| Requirement Driven Product Selection | 00:15:00 | ||
| Strategies for Customer Retention | 00:15:00 | ||
| What CRM Is and Who It Serves | 00:15:00 | ||
| Customer Relationship Management Training | |||
| Customer Relationship Management | 00:10:00 | ||
| What CRM Is and Who It Serves | 00:15:00 | ||
| Checklist for Success | 00:15:00 | ||
| Requirement Driven Product Selection | 00:15:00 | ||
| Considerations in Tool Selection | 00:15:00 | ||
| Strategies for Customer Retention | 00:15:00 | ||
| Building the Future | 00:15:00 | ||
| The Development Team | 00:15:00 | ||
| Homegrown vs. Application Service Provider | 00:15:00 | ||
| The Development Team | 00:15:00 | ||
| Evaluating and Reviewing Your Program | 00:15:00 | ||
| Relationship with Customers | |||
| Good Customer Relationship – Why is it Important? | 01:00:00 | ||
| Understanding Your Customers | 01:00:00 | ||
| How to Calculate Customer’s Lifetime Value | 00:30:00 | ||
| How to Keep Your Customers Happy? | 01:00:00 | ||
| How to Get Your Customers to Say ‘Wow!’ | 01:00:00 | ||
| Proven Methods of Customer Retention | 01:00:00 | ||
| The Art of Customer Follow-up | 01:00:00 | ||
| Loyalty Marketing Program | 00:30:00 | ||
| Promotional Items to Enhance Customer Relations | 01:00:00 | ||
| Handling Customer’s Complaints | 01:00:00 | ||
| How to Deal with Difficult Customers | 00:30:00 | ||
| Introducing the Seven Deadly Sins of Customer Service! | 01:00:00 | ||
| Customer Relationship Management (CRM) Software – The Benefits | 01:00:00 | ||
| Choosing a CRM Program | 00:30:00 | ||
| Customer Service over the Phone | 01:00:00 | ||
| Customer Relations and Dealing | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – The Right Attitude Starts with You | 01:00:00 | ||
| Module Three – Stress Management (Internal Stressors) | 01:00:00 | ||
| Module Four – Stress Management (External Stressors) | 00:30:00 | ||
| Module Five – Transactional Analysis | 01:00:00 | ||
| Module Six – Why are Some Customers Difficult | 01:00:00 | ||
| Module Seven – Dealing with the Customer Over the Phone | 01:00:00 | ||
| Module Eight – Dealing with the Customer In Person | 01:00:00 | ||
| Module Nine – Sensitivity in Dealing with Customers | 01:00:00 | ||
| Module Ten – Scenarios of Dealing with a Difficult Customer | 01:00:00 | ||
| Module Eleven – Following up With a Customer Once You Have Addressed Their Issue | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Becoming A Customer Service Professional | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – The Importance of Safety | 00:15:00 | ||
| Module Three – Establishing Your Attitude | 01:00:00 | ||
| Module Four – Identifying and Addressing Customer Needs | 01:00:00 | ||
| Module Five – Generating Return Business | 01:00:00 | ||
| Module Six – In-Person Customer Service | 01:00:00 | ||
| Module Seven – Giving Customer Service over the Phone | 01:00:00 | ||
| Module Eight – Providing Electronic Customer Service | 01:00:00 | ||
| Module Nine – Recovering Difficult Customers | 01:00:00 | ||
| Module Ten – Understanding When to Escalate | 01:00:00 | ||
| Module Eleven – Ten Things You Can Do to WOW Customers Every Time | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
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