As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. If you work for customer service wan to improve your skills there or thinking to get a job in this sector, this Customer Service: Telephone Etiquette Training Diploma will be beneficial for you. You will learn how to communicate more professionally on the telephone, manage difficult customer, it will improve your listening skills, project the company in a positive manner, practice good telephone techniques and telephone manners, use appropriate language during telephone conversations, and more.
- The price is for the whole course including final exam – no hidden fees
- Accredited Certificate upon successful completion at an additional cost
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
Customer Service: Telephone Etiquette Training Diploma has been given CPD accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Customer Service: Telephone Etiquette Training Diploma is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.
So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
On successful completion of this course, you have the potential to achieve an estimated salary of £20,000.
The sky really is the limit.
- 1 year
- Level 3 - Diploma
- Course Certificate
- Number of Units12
- Number of Quizzes2
- 11 hours, 40 minutes Gift this course
|Diploma in Customer Service: Telephone Etiquette|
|Module One – Getting Started||00:30:00|
|Module Two – Aspects of Phone Etiquette||01:00:00|
|Module Three – Using Proper Phone Language||01:00:00|
|Module Four – Eliminate Phone Distractions||01:00:00|
|Module Five – Inbound Calls||01:00:00|
|Module Six – Outbound Calls||01:00:00|
|Module Seven – Handling Rude or Angry Callers||01:00:00|
|Module Eight – Handling Interoffice Calls||01:00:00|
|Module Nine – Handling Voicemail Messages||01:00:00|
|Module Ten – Methods of Training Employees||01:00:00|
|Module Eleven – Correcting Poor Telephone Etiquette||01:00:00|
|Module Twelve – Wrapping Up||00:30:00|
|Mock Exam – Customer Service: Telephone Etiquette Training Diploma||00:20:00|
|Final Exam – Customer Service: Telephone Etiquette Training Diploma||00:20:00|
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