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Level 2 Certificate in Call Centre & Customer Service Training

Providing excellent customer service can help your business to succeed and this will explain you the concepts of customer service. …

Level 2 Certificate in Call Centre & Customer Service Training

$35.30

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1 Year Access

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27 Students

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14 hours, 16 minutes

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Providing excellent customer service can help your business to succeed and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services.

Course Highlights

  • The price is for the whole course including final exam – no hidden fees
  • Accredited Certificate upon successful completion at an additional cost
  • Efficient exam system with instant results
  • Track progress within own personal learning portal
  • 24/7 customer support via live chat

Level 2 Certificate in Call Centre & Customer Service Training has been given CPD accreditation and is one of the best-selling courses available to students worldwide.

This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Level 2 Certificate in Call Centre & Customer Service Training is for you.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.

We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.

Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.

So, why not improve your chances of gaining professional skills and better earning potential.

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path

Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.

On successful completion of this course, you have the potential to achieve an estimated salary of £17,100.

The sky really is the limit.

Course Curriculum

Call Centre & Customer Service Training Course - Updated Version
Module 01: Introduction to Customer Service 00:23:00
Module 02: What’s Different about Good Customer Service? 00:12:00
Module 03: Customer Relationship Management 00:42:00
Module 04: Customer Service Communication Strategies 00:24:00
Module 05: Aspects of Phone Etiquette 00:31:00
Module 06: Building Rapport Over the Phone 00:24:00
Module 07: Inbound and Outbound Calls 00:16:00
Module 08: Active Listening and Managing Tough Callers 00:28:00
Module 09: Managing Interoffice Calls and Voicemail 00:10:00
Module 10: Problem Solving over the Phone 01:04:00
Module 11: Intra Organisation Dealings 00:35:00
Module 12: Measuring Customer Service 00:12:00
Call Centre & Customer Service Training Course - Old Version
Module One – Getting Started 00:15:00
Module Two – The Basics (I) 00:30:00
Module Three – The Basics (II) 00:30:00
Module Four – Phone Etiquette 01:00:00
Module Five – Tools 01:00:00
Module Six – Speaking Like a Star 00:30:00
Module Seven – Types of Questions 01:00:00
Module Eight – Bench marking 00:30:00
Module Nine – Goal Setting 00:30:00
Module Ten – Key Steps 01:00:00
Module Eleven – Closing 01:00:00
Module Twelve – Wrapping Up 00:30:00
Activities
Call Centre & Customer Service Training Course- Activities 00:00:00
Mock Exam
Mock Exam – Level 2 Certificate in Call Centre & Customer Service Training 00:20:00
Final Exam
Final Exam – Level 2 Certificate in Call Centre & Customer Service Training 00:20:00

Course Ratings

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Dive into an enriching online learning journey with Alpha Academy. We pride ourselves on offering a diverse range of courses tailored to your needs. Elevate your expertise or discover a new passion. With Alpha Academy, your pursuit of knowledge has no bounds.

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