Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course.
Providing excellent customer service can help your business to succeed and this Level 2 Certificate in Call Centre & Customer Service Training will explain you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services.
- The price is for the whole course including final exam – no hidden fees
- Accredited Certificate upon successful completion at an additional cost
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
Level 2 Certificate in Call Centre & Customer Service Training has been given CPD accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Level 2 Certificate in Call Centre & Customer Service Training is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.
So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
On successful completion of this course, you have the potential to achieve an estimated salary of £17,100.
The sky really is the limit.
|Call Centre & Customer Service Training Course - Updated Version|
|Module 01: Introduction to Customer Service||00:23:00|
|Module 02: What’s Different about Good Customer Service?||00:12:00|
|Module 03: Customer Relationship Management||00:42:00|
|Module 04: Customer Service Communication Strategies||00:24:00|
|Module 05: Aspects of Phone Etiquette||00:31:00|
|Module 06: Building Rapport Over the Phone||00:24:00|
|Module 07: Inbound and Outbound Calls||00:16:00|
|Module 08: Active Listening and Managing Tough Callers||00:28:00|
|Module 09: Managing Interoffice Calls and Voicemail||00:10:00|
|Module 10: Problem Solving over the Phone||01:04:00|
|Module 11: Intra Organisation Dealings||00:35:00|
|Module 12: Measuring Customer Service||00:12:00|
|Call Centre & Customer Service Training Course - Old Version|
|Module One – Getting Started||00:15:00|
|Module Two – The Basics (I)||00:30:00|
|Module Three – The Basics (II)||00:30:00|
|Module Four – Phone Etiquette||01:00:00|
|Module Five – Tools||01:00:00|
|Module Six – Speaking Like a Star||00:30:00|
|Module Seven – Types of Questions||01:00:00|
|Module Eight – Bench marking||00:30:00|
|Module Nine – Goal Setting||00:30:00|
|Module Ten – Key Steps||01:00:00|
|Module Eleven – Closing||01:00:00|
|Module Twelve – Wrapping Up||00:30:00|
|Call Centre & Customer Service Training Course- Activities||00:00:00|
|Recommended Reading : Level 2 Certificate in Call Centre & Customer Service Training||00:00:00|
|Mock Exam – Level 2 Certificate in Call Centre & Customer Service Training||00:20:00|
|Final Exam – Level 2 Certificate in Call Centre & Customer Service Training||00:20:00|
No Reviews found for this course.