Level 3 Diploma in Office Admin and Customer Service

As someone who has worked in office administration and customer service for over a decade, I can confidently say these …

Level 3 Diploma in Office Admin and Customer Service

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3 days, 19 hours

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As someone who has worked in office administration and customer service for over a decade, I can confidently say these two disciplines are the backbone of any successful organisation. Whether you’re aiming to become a skilled office administrator, reliable receptionist, or dependable administrative assistant, this Level 3 Diploma in Office Admin and Customer Service offers everything you need to succeed.

Course Overview

This course is designed to help you master the core principles of office admin while also honing your customer service training skills. From managing documentation and internal communication to handling challenging customer interactions with professionalism, you’ll gain job-ready expertise that employers value. You’ll explore:

Practical strategies for effective office management
Best practices in customer support and conflict resolution
Day-to-day responsibilities of an office assistant
Techniques for delivering professional service to retain and satisfy customers

By the end of this admin course, you’ll be equipped to handle front-desk operations, back-office coordination, and customer queries with confidence and competence.

› Last Audited and Updated: 11th March 2026
Course Highlights

The price is for the whole course including final exam – no hidden fees
Accredited Certificate upon successful completion at an additional cost
Efficient exam system with instant results
Track progress within own personal learning portal
24/7 customer support via live chat

Office Admin and Customer Service has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Level 3 Diploma in Office Admin and Customer Service is for you. We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential.

Who Is This Course For?

This office admin course is ideal for:

Aspiring office administrators or receptionists
Individuals transitioning into customer service jobs
Entry-level professionals seeking strong admin training
Anyone who wants to improve their organisational and interpersonal skills

If you’ve ever thought about working in customer support, managing an office, or pursuing a career in administration, this course is your starting point.

Assessment and Certification

At the end of the course, you’ll take a simple online multiple-choice test. It’s automatically assessed, and you’ll receive your results instantly. Once passed, you can order your Accredited Certificate of Achievement:

PDF copy – £19
Printed certificate – £29
Both formats – £39

This certificate validates your expertise in both office admin and customer service, making you a desirable candidate for UK-based and global employers.

Career Path

Completing this course opens up a variety of opportunities, including roles like:

Office Administrator
Customer Service Advisor
Receptionist
Office Assistant
Administrative Assistant
Customer Support Representative

With this CPD-accredited admin and customer service course, you’re not just improving your skill set—you’re investing in a more secure and rewarding career.

Frequently Asked Questions

What skills are essential for effective office administration?

Strong office administration requires organization, time management, communication, and the ability to manage documents, schedules, and procedures. These skills help support daily operations, improve workflow, and maintain a productive office environment.

How can I improve customer service and communication skills?

Customer service improves through active listening, empathy, clear verbal and non-verbal communication, and effective problem-solving. Learning proper phone etiquette and managing difficult customers also helps create positive customer experiences and long-term satisfaction.

How do organisational skills enhance office productivity?

Organisational skills reduce clutter, improve prioritization, streamline workflows, and help manage tasks efficiently. By using schedules, to-do lists, and digital tools, employees can boost productivity and maintain consistent performance in administrative roles.

Why is CRM important in customer service roles?

CRM systems help manage customer interactions, track communication history, and improve service consistency. They support retention strategies, enhance satisfaction, and ensure businesses deliver personalized, efficient customer experiences that strengthen long-term relationships.

What Microsoft Office skills are needed for admin jobs?

Admin roles require strong Word, Excel, and PowerPoint skills. These include document formatting, spreadsheet formulas, data analysis, presentations, and file management. These tools support efficient communication, reporting, and professional office operations.

Course Curriculum

Admin Support
	Module One – Getting Started	00:30:00
	Module Two – Getting Organized (I)	01:00:00
	Module Three – Getting Organized (II)	01:00:00
	Module Four – Managing Time	01:00:00
	Module Five – Getting It All Done On Time	01:00:00
	Module Six – Special Tasks	01:00:00
	Module Seven – Verbal Communication Skills	01:00:00
	Module Eight – Non-Verbal Communication Skills	01:00:00
	Module Nine – Empowering Yourself	01:00:00
	Module Ten – The Team of Two	01:00:00
	Module Eleven – Taking Care of Yourself	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Administrative Management
	Module One – Getting Started	00:30:00
	Module Two – Why Your Office Needs Administrative Procedures	01:00:00
	Module Three – Gathering the Right Tools	01:00:00
	Module Four – Identifying Procedures to Include	01:00:00
	Module Five – Top Five Procedures to Record	01:00:00
	Module Six – What to Include in Your Binder (I)	01:00:00
	Module Seven – What to Include in Your Binder (II)	01:00:00
	Module Eight – Organizing Your Binder	01:00:00
	Module Nine – What Not to Include in the Procedure Guide	01:00:00
	Module Ten – Share Office Procedure Guide	01:00:00
	Module Eleven – Successfully Executing the Guide	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Organisational Skills
	Module One – Getting Started	00:30:00
	Module Two – Remove the Clutter	01:00:00
	Module Three – Prioritize	01:00:00
	Module Four – Scheduling Your Time	01:00:00
	Module Five – To Do Lists	01:00:00
	Module Six – Paper and Paperless Storage	01:00:00
	Module Seven – Organization in Your Work Area	01:00:00
	Module Eight – Tools to Fight Procrastination	01:00:00
	Module Nine – Organizing Your Inbox	01:00:00
	Module Ten – Avoid the Causes of Disorganization	01:00:00
	Module Eleven – Discipline is the Key to Stay Organized	01:00:00
	Module Twelve – Wrapping Up	00:30:00
	Organisational Skills Training for Administrator – Activities	00:00:00
Customer Relations and Dealings
	Module One – Getting Started	00:30:00
	Module Two – The Right Attitude Starts with You	01:00:00
	Module Three – Stress Management (Internal Stressors)	01:00:00
	Module Four – Stress Management (External Stressors)	00:30:00
	Module Five – Transactional Analysis	01:00:00
	Module Six – Why are Some Customers Difficult	01:00:00
	Module Seven – Dealing with the Customer Over the Phone	01:00:00
	Module Eight – Dealing with the Customer In Person	01:00:00
	Module Nine – Sensitivity in Dealing with Customers	01:00:00
	Module Ten – Scenarios of Dealing with a Difficult Customer	01:00:00
	Module Eleven – Following up With a Customer Once You Have Addressed Their Issue	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Customer Service: Telephone Etiquette
	Module One – Getting Started	00:30:00
	Module Two – Aspects of Phone Etiquette	01:00:00
	Module Three – Using Proper Phone Language	01:00:00
	Module Four – Eliminate Phone Distractions	01:00:00
	Module Five – Inbound Calls	01:00:00
	Module Six – Outbound Calls	01:00:00
	Module Seven – Handling Rude or Angry Callers	01:00:00
	Module Eight – Handling Interoffice Calls	01:00:00
	Module Nine – Handling Voicemail Messages	01:00:00
	Module Ten – Methods of Training Employees	01:00:00
	Module Eleven – Correcting Poor Telephone Etiquette	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Customer Relationship Management
	Customer Relationship Management	00:10:00
	What CRM Is and Who It Serves	00:15:00
	Checklist for Success	00:15:00
	Requirement Driven Product Selection	00:15:00
	Considerations in Tool Selection	00:15:00
	Strategies for Customer Retention	00:15:00
	Building the Future	00:15:00
	Homegrown vs. Application Service Provider	00:15:00
	Evaluating and Reviewing Your Program	00:15:00
Microsoft Office Word
	Module One – Getting Started	00:30:00
	Module Two – Opening	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Document	01:00:00
	Module Five – Basic Editing Tasks	01:00:00
	Module Six – Basic Formatting Tasks	01:00:00
	Module Seven – Formatting Paragraphs	01:00:00
	Module Eight – Advanced Formatting Tasks	01:00:00
	Module Nine – Working with Styles	01:00:00
	Module Ten – Formatting the Page	01:00:00
	Module Eleven – Sharing Your Document	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Microsoft Office Powerpoint
	Module One – Getting Started	00:30:00
	Module Two – Opening PowerPoint	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Presentation	01:00:00
	Module Five – Working with Text	01:00:00
	Module Six – Formatting Text and Paragraphs	01:00:00
	Module Seven – Adding Pictures	01:00:00
	Module Eight – Advanced Formatting Tasks	01:00:00
	Module Nine – Working with Transitions and Animations	01:00:00
	Module Ten – Setting Up Your Slide Show	01:00:00
	Module Eleven – Showtime!	01:00:00
	Module Twelve – Wrapping Up	00:30:00
Microsoft Office Excel
	Module One – Getting Started	00:30:00
	Module Two – Opening Excel	01:00:00
	Module Three – Working with the Interface	01:00:00
	Module Four – Your First Worksheet	01:00:00
	Module Five – Viewing Excel Data	01:00:00
	Module Six – Building Formulas	01:00:00
	Module Seven – Using Excel Functions	01:00:00
	Module Eight – Using Quick Analysis	01:00:00
	Module Nine – Formatting Your Data	01:00:00
	Module Ten – Using Styles, Themes, and Effects	01:00:00
	Module Eleven – Printing and Sharing Your Workbook	01:00:00
	Module Twelve – Wrapping Up	01:00:00
Recommended Reading
	Recommended Reading: Level 3 Diploma in Office Admin and Customer Service	00:00:00
Mock Exam
	Mock Exam – Level 3 Diploma in Office Admin and Customer Service	00:30:00
Final Exam
	Final Exam – Level 3 Diploma in Office Admin and Customer Service	00:30:00
Order Your Certificate
	Order Your Certificate	00:00:00

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