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Without proper administration, a business cannot grow properly. If you want to improve your administrative role to run your office efficiently, then the Workplace Administration Complete Diploma course is designed for you.
In the course, you will learn the code of conduct, how to handle bullying in the workplace, controlling conflict, and so on. The course also focuses on the issues such as closing generation gap, basic first aid treatment, etc. In short, the course will help you to maintain a positive environment within your workplace.
Course Highlights
- The price is for the whole course including final exam – no hidden fees
- Accredited Certificate upon successful completion at an additional cost
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
Workplace Administration Complete Diploma has been given CPD accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Workplace Administration Complete Diploma is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.
So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Career Path
Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
On successful completion of this course, you have the potential to achieve an estimated salary of £30,000.
The sky really is the limit.
- 1 year
- Advanced
- Course Certificate
- Number of Units99
- Number of Quizzes0
- 1 day, 8 hours Gift this course
Course Curriculum
| Module : 1 | |||
| What is it, and why? | 00:15:00 | ||
| What to leave in, what to leave out | 00:15:00 | ||
| What’s it all about? | 00:15:00 | ||
| A Random Sample | 00:30:00 | ||
| What to Do When You Make a Mistake | 00:15:00 | ||
| Auditing | 00:15:00 | ||
| Putting it Together | 00:15:00 | ||
| Module : 2 | |||
| Defining Bullying | 00:15:00 | ||
| Why Bullies Do What They Do | 00:15:00 | ||
| Building a Shield Against Bullies | 00:15:00 | ||
| What to Do If It Happens to You | 00:30:00 | ||
| What to Do If You Witness Bullying | 00:15:00 | ||
| Creating an Anti-Bullying Workplace | 00:15:00 | ||
| The Law on Bullying | 00:15:00 | ||
| Module : 3 | |||
| Defining Conflict | 00:15:00 | ||
| Types of Conflict | 00:15:00 | ||
| Open Conflict vs. Hidden Conflict | 00:15:00 | ||
| Spontaneous and Reflective Behavior | 00:15:00 | ||
| The Johari Window | 00:15:00 | ||
| Stages of Conflict | 01:00:00 | ||
| Conflict Resolution Style Questionnaire | 00:15:00 | ||
| The Role of Communication in Conflict Resolution | 00:30:00 | ||
| Active Listening Skills | 00:15:00 | ||
| Paraphrasing Skills | 00:15:00 | ||
| Powerful Questions | 00:15:00 | ||
| Body Language | 00:15:00 | ||
| The Conflict/Opportunity Test | 00:15:00 | ||
| Conflict and Its Resolution | 00:30:00 | ||
| Helping Others Through Conflict | 00:45:00 | ||
| Module : 4 | |||
| What Does a Positive Environment Look Like? | 00:30:00 | ||
| What Can I Do? | 00:30:00 | ||
| Team Player | 00:15:00 | ||
| Effective Workplace Relationships (I) | 00:45:00 | ||
| Effective Workplace Relationships (II) | 00:30:00 | ||
| Module : 5 | |||
| The Case for Wellness | 00:15:00 | ||
| Building the Foundation | 00:30:00 | ||
| Gathering Support | 00:15:00 | ||
| Gathering Data | 00:30:00 | ||
| Performing a Needs Analysis | 00:15:00 | ||
| Implementing Your Workplace Wellness Program | 00:15:00 | ||
| Reviewing the Plan | 00:15:00 | ||
| Evaluating and Reporting Results | 00:15:00 | ||
| Module : 6 | |||
| Getting Started | 00:30:00 | ||
| The Role of Ergonomics in Your Workplace | 00:15:00 | ||
| The Ergonomic Assessment Cycle | 00:05:00 | ||
| Identifying and Assessing Ergonomic Hazards | 00:30:00 | ||
| Developing a Plan to Address Ergonomic Issues | 00:15:00 | ||
| Identifying and Implementing Solutions | 00:15:00 | ||
| Obtaining Employee Buy-In | 00:15:00 | ||
| Tips for Successful Implementation | 00:15:00 | ||
| Reviewing Your Ergonomics Program | 00:15:00 | ||
| Basic Ergonomic Principles | 00:15:00 | ||
| Optimal Sitting and Standing | 00:15:00 | ||
| Safe Lifting and Transporting | 00:15:00 | ||
| Ergonomic Workstations | 00:15:00 | ||
| Safe Tool Selection and Use | 00:15:00 | ||
| Creating an Ergonomic Environment | 00:30:00 | ||
| Module : 7 | |||
| What is Workplace Violence? | 00:15:00 | ||
| Understanding the Behavior Wheel | 00:15:00 | ||
| The Anger Management Process | 00:30:00 | ||
| Communicating Better | 00:15:00 | ||
| Basic Problem Solving Tools | 01:00:00 | ||
| Other Ways of Managing Anger | 00:15:00 | ||
| A Systems Approach | 00:15:00 | ||
| Developing a Policy and Program | 00:15:00 | ||
| Risk Assessment | 00:30:00 | ||
| Hiring Practices | 00:15:00 | ||
| Workplace Practices and Procedures | 00:15:00 | ||
| Security Systems and Personnel | 00:15:00 | ||
| Training Programs | 00:15:00 | ||
| Developing Emergency Response Plans | 00:15:00 | ||
| Program Review | 00:15:00 | ||
| The Immediate Response | 00:15:00 | ||
| Consulting with the Experts | 00:15:00 | ||
| Gathering Additional Information | 00:15:00 | ||
| Re-Evaluating Information | 00:15:00 | ||
| Communicating Incidents and Threats | 00:15:00 | ||
| Interviewing Employees | 00:15:00 | ||
| Risk Level Analysis | 00:15:00 | ||
| Reviewing the Options | 00:15:00 | ||
| Analyzing the Impact | 00:15:00 | ||
| Process Application | 00:15:00 | ||
| Module : 8 | |||
| Defining Harassment | 00:15:00 | ||
| Defining Sexual Harassment | 00:30:00 | ||
| The Purpose of Training | 00:15:00 | ||
| Creating a Harassment Policy | 00:30:00 | ||
| Nipping it in the Bud | 00:15:00 | ||
| Protecting Yourself | 00:15:00 | ||
| What If It Happens to Me? | 00:30:00 | ||
| What If It’s Happening to Someone Else? | 00:15:00 | ||
| Someone Has Filed a Complaint Against Me! | 00:30:00 | ||
| Addressing a Complaint | 00:15:00 | ||
| Handling False Complaints | 00:15:00 | ||
| Mediation | 00:45:00 | ||
| Investigating a Complaint | 00:45:00 | ||
| Making the Decision | 00:15:00 | ||
| Creating Solutions | 00:15:00 | ||
| After It’s Over | 00:15:00 | ||
| Skill Application | 00:15:00 | ||
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