Advanced Diploma in Customer Service

Overview The Advanced Diploma in Customer Service is a thorough curriculum created to provide professionals the know-how and abilities they …

Advanced Diploma in Customer Service

Advanced Diploma in Customer Service

Original price was: $417.25.Current price is: $35.30.

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15 Students

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2 hours, 2 minutes

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Advanced Diploma in Customer Service Overview

The Advanced Diploma in Customer Service is a thorough curriculum created to provide professionals the know-how and abilities they need to succeed in positions involving direct interaction with customers. Participants will examine important facets of customer service, such as problem-solving techniques, effective communication, client retention tactics, and managing difficult circumstances, via nine comprehensive courses. The course places a strong emphasis on useful strategies that promote satisfied customers, guarantee their happiness, and propel business success across a variety of channels, such as face-to-face, telephone, and online contact. 

Learning Outcomes

  • Gain a thorough understanding of the fundamentals of customer service and organisational impact.
  • Develop a customer-focused attitude and positive mindset.
  • Learn to identify and address customer needs effectively.
  • Discover strategies to build and maintain customer loyalty.
  • Master techniques for providing exceptional in-person service.
  • Acquire skills to handle customer service interactions over the phone professionally.
  • Understand best practices for delivering electronic customer service.
  • Learn strategies to manage and recover difficult customer relationships.
  • Identify appropriate steps for escalating complex customer issues.
  • Build a robust foundation for advancing into leadership roles within customer service.

Who Is This Course For

This course is great for those looking to improve their customer service skills and boost their careers in customer-facing positions. Professionals in retail, hotels, call centers, or online support services, as well as those hoping to go into customer service management, will find it very appropriate. This program provides insightful information and useful strategies to attain excellence in customer service, regardless of your level of experience or desire to hone your abilities

Eligibility Requirements

Applicants should have a basic understanding of English and a strong interest in customer service. We do not require prior experience, making the course accessible to individuals at various stages of their professional journey.

Entry Requirements

  • Age Requirement: Applicants must be aged 16 or above, allowing both young learners and adults to engage in this educational pursuit.
  • Academic Background: There are no specific educational prerequisites, opening the door to individuals from diverse academic histories.
  • Language Proficiency: A good command of the English language is essential for comprehension and engagement with the course materials.
  • Numeracy Skills: Basic numeracy skills are required to effectively understand and work with course-related information. 

Why Choose Us

  • Affordable, engaging & high-quality e-learning study materials;
  • Tutorial videos/materials from the industry-leading experts;
  • Study in a user-friendly, advanced online learning platform;
  • Efficient exam systems for the assessment and instant result;
  • The UK & internationally recognised accredited
  • Access to course content on mobile, tablet or desktop from anywhere, anytime;
  • The benefit of career advancement opportunities;
  • 24/7 student support via email.

Career Path

This course’s graduates will be well-prepared for a variety of customer service employment options. Customer success manager, client assistance expert, call center agent, and customer care representative are a few examples of roles. Furthermore, this program equips individuals with abilities that can serve as a springboard to management and supervisory roles, driving professional advancement in sectors such as corporate client services, retail, hotel, and e-commerce.

Course Curriculum

Module One: Who We Are and What We Do
Who We Are and What We Do 00:19:00
Module Two: Establishing Your Attitude
Establishing Your Attitude 00:13:00
Module Three: Identifying and Addressing Customer Needs
Identifying and Addressing Customer Needs 00:12:00
Module Four: Generating Return Business
Generating Return Business 00:15:00
Module Five: In-Person Customer Service
In-Person Customer Service 00:10:00
Module Six: Giving Customer Service over the Phone
Giving Customer Service over the Phone 00:12:00
Module Seven: Providing Electronic Customer Servic
Providing Electronic Customer Servic 00:12:00
Module Eight: Recovering Difficult Customers
Recovering Difficult Customers 00:15:00
Module Nine: Understanding When to Escalate
Understanding When to Escalate 00:14:00
Order Certificate
Order Certificate 00:00:00

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Dive into an enriching online learning journey with Alpha Academy. We pride ourselves on offering a diverse range of courses tailored to your needs. Elevate your expertise or discover a new passion. With Alpha Academy, your pursuit of knowledge has no bounds.

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    NEW YEAR SALE – ALL COURSES FOR Original price was: $652.69.Current price is: $64.09. / year

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    No more than 50 active courses at any one time. Membership renews after 12 months. Cancel anytime from your account. Certain courses are not included. Can't be used in conjunction with any other offer.

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