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Course Overview
Customer Service Management allows your company to manage and analyse its own interactions with its past, current and potential customers. To enhance your knowledge in customer service, Alpha Academy designed its online Customer Service Management Course.
In this special course, you will get access to the powerful secrets of delivering excellent customer service, outstanding customer support, the definitive roadmap and illustration of how important customer service is. Also, the customer service management course will make you aware of good and poor customer service and its contribution to the company’s success and loss.
Throughout the course, you’ll learn how to avoid wasting revenue for bad or mediocre customer service. It will demonstrate to you the pitfalls of bad customer service, and you will acquire the awareness of the tactics of building excellent customer service. Eventually, you’ll know how to treat tough clients like a pro taking the course.
Our course is free for all, and no specific entry requirement is needed to enrol in this course. Anyone interested in, and committed to developing their ability in managing customer service are cordially invited to undertake this course. Therefore, all you need is a passion for learning and proficiency in English.
Learning Outcomes of Customer Service Management Course Online- The Ultimate Guide :
After successful completion of this Creative Customer Service Management Course Online- The Ultimate Guide course, you will be able to demonstrate your expertise on:
- Strategies and techniques of customer service management
- Common terms and conditions
- Importance of customer service management
- Achieve skills related to customer service management
- How to make more money from every customer
- How to handle difficult customers
- Obtain more referrals
- Retain existing customers
- Receive a certificate after successful completion
Course Sneak Peeks
Career Path
After completion, you will get a recognised certificate of achievement which you can use as proof of your new skills. Moreover, if you are seeking for a job, this course will help you to stand tall in the crowd.
Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
- 1 year
- Intermediate
- Course Certificate
- Number of Units16
- Number of Quizzes0
- 2 hours, 45 minutes Gift this course
Course Curriculum
| Customer service management courses online | |||
| WHY Customer Service Is CRITICAL To Your Business! | FREE | 00:05:00 | |
| Good Isn’t Good Enough! | 00:03:00 | ||
| We Are ALL in the “Helping Field” | 00:10:00 | ||
| Providing “Concierge” Level Of Service | 00:06:00 | ||
| The 5 Tenets Of TQM | 00:03:00 | ||
| How To Boost Customer Satisfaction | 00:08:00 | ||
| How To Avoid The 10 Deadly Sins Of Customer Service! | 00:15:00 | ||
| More Money $$$ – Through Customer Retention | 00:05:00 | ||
| How Much Is A Customer Worth? $$$ | 00:08:00 | ||
| Do You Understand Your Customer? | 00:07:00 | ||
| Dealing With Difficult Customers | 00:19:00 | ||
| “LEAP” Into Customer Service! | 00:18:00 | ||
| Exceptional Phone Service | 00:17:00 | ||
| WHY Customers Buy From YOU! $$$ | 00:17:00 | ||
| BONUS LECTURE!!! FINAL TIPS!!! | 00:07:00 | ||
| BONUS LECTURE!!! FINAL TIPS!!! | 00:17:00 | ||
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