Course Overview

How can you handle conflict and come to a solution as a leader? This is one of the most crucial traits every leader and manager should have – handling the situation and resolving the conflict efficiently. The Conflict Resolution Training can help you grasp the mastery to solve the problem peacefully.

In this comprehensive Conflict Resolution Training course, you will find bite-size modules from which you will learn to read body language, perform interventions, and show empathy to all parties. You will also learn how to avoid conflict in the first place and utilise the best strategies to diffuse a potentially explosive situation rather than wasting time. 

This Conflict Resolution Training course will help you create a friendly work environment. So, without further ado, sign up for the course!

Learning Outcomes

After completing this Conflict Resolution Training course, learners will be able to:

  • Learn to identify warning indicators of major conflict and how to reduce its causes
  • Know more about how to handle bad feelings and strong opinions
  • Understand how to look at the “bigger picture”
  • Attain the ability to respect people’s rights and resolve disputes as soon as possible
  • Discover techniques for resolving conflicts and encouraging optimism in the workplace
  • Explore how to make sure that conflict resolution tactics are effective and long-lasting
  • Equip yourself with leadership qualities and shine as a team leader.

Assessment and Certification

At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path

This course will provide you with an in-depth understanding of the subject. On successful completion, you will have the skills, confidence and practical knowledge to fast-track a successful career in relevant sectors. Professions in this field include

  • HR Manager
  • Chief Executive Officer
  • Office Administrative
  • Office Coordinator 
  • Team Administrator
  • Team Leader
Conflict Resolution Training



Course Curriculum

Module 01: Understanding Conflict and How it Begins Understanding Conflict and How it Begins
Understanding Conflict and How it Begins 00:07:00
Module 02: Dealing with Emotions and Decisions During Conflict
Dealing with Emotions and Decisions During Conflict 00:07:00
Module 03: Standing Back and Reaching Better Outcomes
Standing Back and Reaching Better Outcomes 00:08:00
Module 04: Effective Conflict Resolution Methods
Effective Conflict Resolution Methods 00:08:00
Module 05: What to Look for in Mediation
What to Look for in Mediation 00:09:00
Module 06: Aftermath of a Conflict
Aftermath of a Conflict 00:07:00

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