Customer service is provided by any business to ensure that their products and services are up to the standards of their clients. Customer service is also important to keep a good relationship with clients which this course can train you on.
Taking this Customer Service Skills Certified Video Training will help you deal with customer handling issues and implement best customer service you can offer. You will learn basic communication skills, telephone etiquette, and problem-solving techniques which are essential in customer services.
- The price is for the whole course including final exam – no hidden fees
- Accredited Certificate upon successful completion at an additional cost
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
Customer Service Skills Certified Video Training has been given CPD accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Customer Service Skills Certified Video Training is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime.
So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
On successful completion of this course, you have the potential to achieve an estimated salary of £17,100.
The sky really is the limit.
|Understanding Customer Service|
|Understanding Customer Service||00:17:00|
|Identifying Customer Expectations||00:06:00|
|Providing Excellent Customer Service||00:07:00|
|Focusing on the Customer|
|Focusing on the Customer||00:08:00|
|Customer Service and the Telephone|
|Customer Service and the Telephone||00:08:00|
|Mock Exam – Customer Service Skills Certified Video Training||00:20:00|
|Final Exam – Customer Service Skills Certified Video Training||00:20:00|
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