Customer Service Training Overview

Customers are at the core of determining the success and failure of a business. In order to satisfy your customers, you will need skills for responding quickly, listening attentively, making a positive impression and convincing them to buy your product. You can grasp these skills from the Customer Service Training course.

Participating in this Customer Service Training course gives you a better understanding of how to use your resources. It will show you where to put your focus in order to make sure that customers are satisfied with their shopping experiences. Also, from this top-tier course, you will get the chance to enhance your customer relationship management and communication skills. These masteries will help you to interact with the buyers and meet their needs efficiently.

Therefore, sign up for our Customer Service Training course if you are considering a career in this field or want to furnish existing skills.

Learning Outcomes

• Discover what characteristics and results constitute excellent customer service
• Develop a thorough understanding of customer relationship management’s components (CRM)
• Possess the ability to build strong relationships with both new and existing clients
• Gain knowledge of how to address complaints from loyal customers and clients
• Examine the most effective methods for giving effective phone support services
• Gain the ability to learn from mistakes and improve customer relations

Assessment and Certification

At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Entry Requirements

• This course is available to all learners of all academic backgrounds.
• Learners should be aged 16 or over to undertake the qualification.
• Some basic understanding of the English language and numeracy.  

Why Choose Us

• Affordable, engaging & high-quality e-learning study materials;
• Tutorial videos/materials from the industry-leading experts;
• Study in a user-friendly, advanced online learning platform;
• Efficient exam systems for the assessment and instant result;
• The UK & internationally recognised accredited
• Access to course content on mobile, tablet or desktop from anywhere, anytime;
• The benefit of career advancement opportunities;
• 24/7 student support via email.
  

Career Path

This course will provide you with an in-depth understanding of the subject. On successful completion, you will have the skills, confidence and practical knowledge to fast-track a successful career in relevant sectors. Professions in this field include

• Sales Associate
• Customer Service Coordinator 
• Customer Service Associate 
• Sales Representative 
• Customer Service Manager 
• Customer Service Team Leader
• Customer Service Supervisor 
• Customer Service Executive