- 1 year
- Intermediate
- Course Certificate
- Number of Units19
- Number of Quizzes0
- 1 hour, 8 minutes Gift this course
Course Curriculum
Section 01 | |||
Introduction | 00:03:00 | ||
Course Purpose and Objectives | 00:04:00 | ||
Why it Matters – When We Fail Straight Talk | 00:06:00 | ||
Activity – When and Why We Fail to Give Feedback | 00:01:00 | ||
Characteristics of Great Managers | 00:03:00 | ||
Values that Enable Feedback | 00:03:00 | ||
Activity – How have the Values Worked for You? | 00:02:00 | ||
Section 02 | |||
A Few Laws of Feedback | 00:05:00 | ||
How Things Can Go Wrong | 00:05:00 | ||
Activity – Creating the Right Mindset | 00:02:00 | ||
The Continuum of Engagement | 00:03:00 | ||
Guidelines for Giving Feedback | 00:04:00 | ||
Section 03 | |||
A Model for Effective Feedback | 00:07:00 | ||
Activity – Practice Giving Feedback | 00:02:00 | ||
Setting Goals and Action Planning | 00:05:00 | ||
Continuous Improvement and Fact-Based Feedback | 00:05:00 | ||
Guidelines for Receiving Feedback | 00:06:00 | ||
Activity – Practice Receiving Feedback | 00:00:00 | ||
Summary | 00:02:00 |
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