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Course Overview
Gain the knowledge and expertise to provide the best service to the patient from our exclusive Patient Customer Service Training course. We carefully crafted this course to demonstrate the responsibilities you need to fulfill in this line of duty.
The health service sector has busy schedules and stressful environments. In this circumstance, providing the service efficiently is quite challenging. In this Patient Customer Service Training course, you will learn how to offer exceptional customer service under stress and a tight schedule.
Moreover, we formulated bite-size modules from which you will learn how to maintain high standards in this area, guarantee customer pleasure, and acquire the best skills for front-line customer service operations. Furthermore, you will be given some tips and tricks on how to maintain organizational strategies as well as handle time in the most efficient manner.
So, if you are considering pursuing your career in this area, then join our Patient Customer Service Training course and develop the essential skills and abilities.
Learning Outcomes
After completing this Patient Customer Service Training course, learners will be able to:
- Learn the norms of patient customer service
- Understand NHS standards and learn to provide quality customer care
- Be able to stay professional and kind when serving customers
- Grasp the skills for scheduling tasks and interacting with clients
- Recognize medical terminology and know how to store private data
- Know how to build relationships with patients
Assessment and Certification
At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Career Path
This course will provide you with an in-depth understanding of the subject. On successful completion, you will have the skills, confidence and practical knowledge to fast-track a successful career in relevant sectors. Professions in this field include
- Surgery or Clinic Administrator: £30,000 – £32,000 per annum
- Facility Coordinator: £28,000 – £36,000 per annum
- Healthcare Assistant: £18,500 – £19,250 per annum
- Nurse: £43,000 – £48,000 per annum
Healthcare Consultant: £22,000 – £28,000 per annum
- 1 year
- Intermediate
- Course Certificate
- Number of Units11
- Number of Quizzes0
- 6 hours, 37 minutes Gift this course
Course Curriculum
| Module 01: Introduction to Patient Customer Service | |||
| Introduction to Patient Customer Service | 00:27:00 | ||
| Module 02: Effective Patient Customer Service Training | |||
| Effective Patient Customer Service Training | 00:28:00 | ||
| Module 03: Areas of Patient Customer Service | |||
| Areas of Patient Customer Service | 00:38:00 | ||
| Module 04: Customer Service Operative Skills | |||
| Customer Service Operative Skills | 00:38:00 | ||
| Module 05: Organising Schedules | |||
| Organising Schedules | 00:46:00 | ||
| Module 06: Medical Jargon and Terminology | |||
| Medical Jargon and Terminology | 00:46:00 | ||
| Module 07: Effective Filing Systems in Medical Offices | |||
| Effective Filing Systems in Medical Offices | 00:37:00 | ||
| Module 08: Patient Customer Service Soft Skills | |||
| Patient Customer Service Soft Skills | 00:30:00 | ||
| Module 09: What Customer Service Is to Different Medical Professionals | |||
| What Customer Service Is to Different Medical Professionals | 00:38:00 | ||
| Module 10: Providing Customer Service and Support to Colleagues | |||
| Providing Customer Service and Support to Colleagues | 00:29:00 | ||
| Module 11: Handling Difficult Customers | |||
| Handling Difficult Customers | 00:40:00 | ||
Course Ratings
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