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Patient Customer Service Training

Course Overview Gain the knowledge and expertise to provide the best service to the patient from our exclusive Patient Customer …

Patient Customer Service Training

Patient Customer Service Training

$35.30

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1 Year Access

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5 Students

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6 hours, 37 minutes

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Course Overview

Gain the knowledge and expertise to provide the best service to the patient from our exclusive Patient Customer Service Training course. We carefully crafted this course to demonstrate the responsibilities you need to fulfill in this line of duty. 

The health service sector has busy schedules and stressful environments. In this circumstance, providing the service efficiently is quite challenging. In this Patient Customer Service Training course, you will learn how to offer exceptional customer service under stress and a tight schedule.

Moreover, we formulated bite-size modules from which you will learn how to maintain high standards in this area, guarantee customer pleasure, and acquire the best skills for front-line customer service operations. Furthermore, you will be given some tips and tricks on how to maintain organizational strategies as well as handle time in the most efficient manner. 

So, if you are considering pursuing your career in this area, then join our Patient Customer Service Training course and develop the essential skills and abilities.

Learning Outcomes

After completing this Patient Customer Service Training course, learners will be able to:

  • Learn the norms of patient customer service 
  • Understand NHS standards and learn to provide quality customer care
  • Be able to stay professional and kind when serving customers
  • Grasp the skills for scheduling tasks and interacting with clients
  • Recognize medical terminology and know how to store private data
  • Know how to build relationships with patients

Assessment and Certification

At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Career Path

This course will provide you with an in-depth understanding of the subject. On successful completion, you will have the skills, confidence and practical knowledge to fast-track a successful career in relevant sectors. Professions in this field include

  • Surgery or Clinic Administrator: £30,000 – £32,000 per annum
  • Facility Coordinator: £28,000 – £36,000 per annum
  • Healthcare Assistant:  £18,500 – £19,250 per annum
  • Nurse: £43,000 – £48,000 per annum

Healthcare Consultant:  £22,000 – £28,000 per annum

Course Curriculum

Module 01: Introduction to Patient Customer Service
Introduction to Patient Customer Service 00:27:00
Module 02: Effective Patient Customer Service Training
Effective Patient Customer Service Training 00:28:00
Module 03: Areas of Patient Customer Service
Areas of Patient Customer Service 00:38:00
Module 04: Customer Service Operative Skills
Customer Service Operative Skills 00:38:00
Module 05: Organising Schedules
Organising Schedules 00:46:00
Module 06: Medical Jargon and Terminology
Medical Jargon and Terminology 00:46:00
Module 07: Effective Filing Systems in Medical Offices
Effective Filing Systems in Medical Offices 00:37:00
Module 08: Patient Customer Service Soft Skills
Patient Customer Service Soft Skills 00:30:00
Module 09: What Customer Service Is to Different Medical Professionals
What Customer Service Is to Different Medical Professionals 00:38:00
Module 10: Providing Customer Service and Support to Colleagues
Providing Customer Service and Support to Colleagues 00:29:00
Module 11: Handling Difficult Customers
Handling Difficult Customers 00:40:00

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