It is necessary for businesses to develop their customer services to continuously please their current customers. Providing effective customer service is possible through understanding consumer motivation which this course can provide you.
This Professional Diploma in Customer Service is an effective way to learn how to provide good customer service to promote a good relationship with your clients. Your clients will truly appreciate your efforts and this can also turn into the opportunity of improving your reputation to encourage potential customers.
- The price is for the whole course including final exam – no hidden fees
- Accredited Certificate upon successful completion at an additional cost
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
Professional Diploma in Customer Service has been given CPD accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Professional Diploma in Customer Service is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.
So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
On successful completion of this course, you have the potential to achieve an estimated salary of £17,100.
The sky really is the limit.
|Module One – Getting Started||00:30:00|
|Module Two – Who We Are and What We Do||01:00:00|
|Module Three – Establishing Your Attitude||01:00:00|
|Module Four – Identifying and Addressing Customer Needs||01:00:00|
|Module Five – Generating Return Business||01:00:00|
|Module Six – In-Person Customer Service||01:00:00|
|Module Seven – Giving Customer Service over the Phone||01:00:00|
|Module Eight – Providing Electronic Customer Service||01:00:00|
|Module Nine – Recovering Difficult Customers||01:00:00|
|Module Ten – Understanding When to Escalate||01:00:00|
|Module Eleven – Ten Things You Can Do to WOW Customers Every Time||01:00:00|
|Module Twelve – Wrapping Up||01:00:00|
|Customer Relationship Management|
|Customer Relationship Management||00:10:00|
|What CRM Is and Who It Serves||00:15:00|
|Checklist for Success||00:15:00|
|Requirement Driven Product Selection||00:15:00|
|Considerations in Tool Selection||00:15:00|
|Strategies for Customer Retention||00:15:00|
|Building the Future||00:15:00|
|Homegrown vs. Application Service Provider||00:15:00|
|The Development Team||00:15:00|
|Evaluating and Reviewing Your Program||00:15:00|
|Recommended Reading: Professional Diploma in Customer Service||00:00:00|
|Mock Exam – Professional Diploma in Customer Service||00:20:00|
|Final Exam – Professional Diploma in Customer Service||00:20:00|
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