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Depending on the company the receptionist can be responsible for multiple tasks.
This Receptionist Skills Diploma Level 3 is designed to improve your skills by obtaining proper knowledge to become a receptionist. You’ll learn required knowledge and training to manage office administration and reception actively. Besides, this course enables you to maintain a strong contemporary understanding of policies and operating procedures to enhance your administrative skills. You’ll also comprehend to greet visitors, answer and address incoming phone calls, sort and classify incoming emails and more.
Course Highlights
- The price is for the whole course including final exam – no hidden fees
- Accredited Certificate upon successful completion at an additional cost
- Efficient exam system with instant results
- Track progress within own personal learning portal
- 24/7 customer support via live chat
Receptionist Skills Diploma Level 3 has been given CPD accreditation and is one of the best-selling courses available to students worldwide.
This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Receptionist Skills Diploma Level 3 is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.
We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.
Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.
So, why not improve your chances of gaining professional skills and better earning potential.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Career Path
Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.
On successful completion of this course, you have the potential to achieve an estimated salary of £17,100.
The sky really is the limit.
- 1 year
- Level 3 - Diploma
- Course Certificate
- Number of Units81
- Number of Quizzes2
- 2 days, 18 hours Gift this course
Course Curriculum
| Module 1: Receptionist | |||
| Receptionist | 00:30:00 | ||
| Importance of Receptionist | 00:15:00 | ||
| Different Types of Receptionist & Roles | 01:00:00 | ||
| Communication Skills for Receptionist | 01:00:00 | ||
| Telephone Skills | 01:00:00 | ||
| Listening Skills | 01:00:00 | ||
| Taking Messages | 00:30:00 | ||
| Presenting & Appearance | 00:30:00 | ||
| Reservation Procedure | 00:15:00 | ||
| Confidentiality Checklist | 00:15:00 | ||
| Being Organized as Receptionist | 00:15:00 | ||
| Becoming a Successful Receptionist | 00:15:00 | ||
| Module 2: Communication Skills | |||
| Techniques To Be A Spontaneous Speaker | 01:00:00 | ||
| Knowledge Is Power – So Enrich Your Knowledge | 01:00:00 | ||
| Remarkable Tips To Introduce Yourself | 01:00:00 | ||
| Simple Strategies That Promote Conversations | 01:00:00 | ||
| Speaking From The Heart | 01:00:00 | ||
| Learn To Be A Good Listener First | 00:30:00 | ||
| Stop Bragging About Yourself | 01:00:00 | ||
| Easy Way To Start A Conversation | 01:00:00 | ||
| Handle Criticism Smartly | 01:00:00 | ||
| Asking For What You Want | 00:30:00 | ||
| Module 3: Interpersonal Skills | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Verbal Communication Skills | 01:00:00 | ||
| Module Three – Non-Verbal Communication Skills | 01:00:00 | ||
| Module Four – Making Small Talk and Moving Beyond | 01:00:00 | ||
| Module Five – Moving the Conversation Along | 01:00:00 | ||
| Module Six – Remembering Names | 01:00:00 | ||
| Module Seven – Influencing Skills | 01:00:00 | ||
| Module Eight – Bringing People to Your Side | 01:00:00 | ||
| Module Nine – Sharing Your Opinion | 01:00:00 | ||
| Module Ten – Negotiation Basics | 01:00:00 | ||
| Module Eleven – Making an Impact | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Developing Interpersonal Skills Course- Activities | 00:00:00 | ||
| Module 4: Office Management Skills | |||
| Building Your Management Team | 01:00:00 | ||
| Building A Successful Brand | 01:00:00 | ||
| Achieving Quality Through Teamwork | 00:30:00 | ||
| Keys To Staying Motivated | 00:30:00 | ||
| Improve Your Marketing | 01:00:00 | ||
| Provide Top Customer Service | 00:30:00 | ||
| Wrapping Up | 00:30:00 | ||
| Module 5: Microsoft Word | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Document | 01:00:00 | ||
| Module Five – Basic Editing Tasks | 01:00:00 | ||
| Module Six – Basic Formatting Tasks | 01:00:00 | ||
| Module Seven – Formatting Paragraphs | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Styles | 01:00:00 | ||
| Module Ten – Formatting the Page | 01:00:00 | ||
| Module Eleven – Sharing Your Document | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities- Microsoft Word | 00:00:00 | ||
| Module 6: Microsoft Excel | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening Excel | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Worksheet | 01:00:00 | ||
| Module Five – Viewing Excel Data | 01:00:00 | ||
| Module Six – Building Formulas | 01:00:00 | ||
| Module Seven – Using Excel Functions | 01:00:00 | ||
| Module Eight – Using Quick Analysis | 01:00:00 | ||
| Module Nine – Formatting Your Data | 01:00:00 | ||
| Module Ten – Using Styles, Themes, and Effects | 01:00:00 | ||
| Module Eleven – Printing and Sharing Your Workbook | 01:00:00 | ||
| Module Twelve – Wrapping Up | 01:00:00 | ||
| Activities – Microsoft Excel | 00:00:00 | ||
| Module 7: Microsoft PowerPoint | |||
| Module One – Getting Started | 00:30:00 | ||
| Module Two – Opening PowerPoint | 01:00:00 | ||
| Module Three – Working with the Interface | 01:00:00 | ||
| Module Four – Your First Presentation | 01:00:00 | ||
| Module Five – Working with Text | 01:00:00 | ||
| Module Six – Formatting Text and Paragraphs | 01:00:00 | ||
| Module Seven – Adding Pictures | 01:00:00 | ||
| Module Eight – Advanced Formatting Tasks | 01:00:00 | ||
| Module Nine – Working with Transitions and Animations | 01:00:00 | ||
| Module Ten – Setting Up Your Slide Show | 01:00:00 | ||
| Module Eleven – Showtime! | 01:00:00 | ||
| Module Twelve – Wrapping Up | 00:30:00 | ||
| Activities-Microsoft PowerPoint | 00:00:00 | ||
| Mock Exam | |||
| Mock Exam- Receptionist Skills Diploma Level 3 | 00:30:00 | ||
| Final Exam | |||
| Final Exam- Receptionist Skills Diploma Level 3 | 00:30:00 | ||
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